So Khyber crashed yesterday. I got back in and my ship was void of shrines. I was informed from my guild mates that there was a known issue where guild ship shrines take up to an hour to respawn. Sure enough most of my shrines were back within that hour.
I logged in this morning and found that all but my Gold Seal Major Experience Shrine was in place. I had just placed 4 contracts on that slot earlier that day. I didn't panic, I submitted an in-game ticket figuring this was something a GM could handle based on past experience.
This is what I got:
Full quote:This seems to be becoming a staple response to all in-game tickets now-a-days, why is that?In order to provide the best resolution to your issue, you will need to contact our Account Support department. That team is better equipped to handle your inquiry, as the In-Game Support team does not have access to the necessary information. To contact Account Support, please visit http://www.turbine.com/support and click on the flag appropriate to the language you would like support in. Select the “Support Center” tab and then select “Submit a Ticket”. While filling out the ticket submission form, select DDO as your game, and Account/Store Support as your Support Team.
If you require proof of purchase, please see these DDO store order numbers: