You guys are simply talking of legal stuff, i'm talking instead of this:
(ECSI model or European Customer Satisfaction Index)
Satisfaction determine either loyalty or complaints. Very simple.
I agree to your EULA and play DDO, i still have the right to say what i think of the game... if i'm not satisfied with i can silently quit playing (worst case company-wise) or express my bad opinion on things i didn't like and give you material to work on for future.