I've made a petition addressing the lack of customer support and bug-ridden updates that seem to have become the status quo. I realize that this will likely not change anything, but perhaps if Turbine sees a united front in response to their lack of respect for their paying customers, someone higher up will move to improve the situation. I post on these forums because I enjoy the game, and I spent the time to write this up because I care about the direction it is heading. Please read the petition and sign if you agree. Thanks.
P.S., there is an option to sign anonymously if you don't want to give out your information.