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  1. #1
    Community Member
    Join Date
    Jul 2011
    Posts
    8

    Default Ultimate Game Card

    I tried to redeem an ultimate game card today to renew my VIP like i have in the past but when i entered the code on the back of the card it kept giving me the error of the card is not valid for use...i've never had this problem before and i want to keep my VIP is there any way to fix this issue?

    Sincerely,
    The-warrior10

  2. #2
    Community Member donfilibuster's Avatar
    Join Date
    Nov 2009
    Posts
    4,452

    Default

    Open a ticket with account support, make sure it's with account support and not the other channels.

  3. #3
    Community Member
    Join Date
    Jul 2011
    Posts
    8

    Default

    Quote Originally Posted by donfilibuster View Post
    Open a ticket with account support, make sure it's with account support and not the other channels.
    what is the link for the account support to open a ticket for this

  4. #4
    Community Member donfilibuster's Avatar
    Join Date
    Nov 2009
    Posts
    4,452

    Default

    http://support.turbine.com/ics/suppo...?style=classic

    They are all on the same page now, just follow the link on the forum menu on top of the page.

    Use the "account/store" category, and i guess the "game card issue" in type.

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