On october 24th I decided to use the free Lesser Reincarnation on my main character Duskwisp on the Orien server to regain the attibute point I had not recieved on taking level 24. After being stuck for a while on the reincarnation ship unable to take level 2 I was able on the following day to complete my reicarnation. However, no attribute tomes were reapplied upon levelling up, nor upon leaving the reincarnation ship or after logging out and back in several times. Prior to the reincarnation Duskwisp had used a +3 supreme tome of ability as well as a recently in game aquired +4 charisma tome.
I've filed an in-game ticket on this: ID#: 2755673 "After using free lesser reincarnation (and being stuck for a while on the reincarnation ship due to not being able to advance to level 2) I've finally managed to level back to where I was before the incarnation, but no attribute tomes have been reapplied (neither store-bought nor in-game aquired)." A GM told me this problem could not be solved in-game and told me to file a bug-report.
I bug-reported this but since the form specifically says that bug-reports do not lead to action in individual cases I also filed a ticket via the turbine support website on october 27th, Ticket #24001-347974.
I didn't hear anything from Trubine for the rest of the week which didnt really worry me that much, since I understand the last week has been somewhat hectic. Because of the wording in the auto-generated response though, today I sent a mail asking if my report was being investigated. I recieved a new automatic response telling me "Your request could not be processed because the ticket is in the status Closed.To submit this as a new issue, please visit our support portal."
Now I like F Kafka as much as the next guy, but most of all I would like to have my bought and paid for tomes back. So please either consider this my submission of a new ticket, or pass it on to whomever is in the correct position to handle this complaint. Thank you in advance for your service.
P.S: My e-mail address is available from the the second ticket referred above, or I can be contacted via message-box on these forums. D.S.