I have 2 Chars and never opened a ticket (Once I did a bug report, many months ago).
A week ago my Alt on login got an exlamation mark saying his ticket was updated.
Clicking thie "!" did only lead to some FAQs that I was weary to read.
A couple of days ago now my Main Char's nonexisting ticket has been updated and I keep carrying this exclamation mark with me trough Stormreach.