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  1. #1
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    Default Got an email saying I would be credited 500 TP.

    I got an email right after I made my account. I'm going to paraphrase the email here, since I can't attach screenshots and it's all images.

    ================================================== ===============

    from - newsletter.turbine.com via bluehornet.com

    subj - DDO - Welcome to Dungeons and Dragons Online!

    Welcome to DDO!

    We've credited your account with 500 Turbine Points.

    Use these points to customize your experience as you begin your epic adventure!

    We recommend the following items to get you started

    Level up fast with the SUPERIOR EXPERIENCE ELIXER!

    Try your hand at these DDO Races and Classes

    Drow Artificer

    Visit the in-game store to find more items!

    ================================================

    Now, normally this wouldn't bother me, except Turbine points and things in the DDO Store don't mesh well, and I would have had to spend 20 bucks to purchase either of those items listed without those free points that email promised me. With the points, 8 bucks, not such a huge deal for a first purchase. (I have since dipped in for two payments of 8 dollars and I love my Monk).

    I sent in a ticket a few days ago (25th, I think) and even replied to it with an email looking for any info they might need to get any sort of response. I didn't attach pictures of the email, but for all my google-fu I can't seem to find any information that this is legit other than the look of the email and the fact it came from Turbine.

    If anyone has any info about the promotion that I haven't yet got, or suggestions as to what I can do, I'd be most appreciative.

  2. #2
    Scholar Of Adventure & Hero Missing_Minds's Avatar
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    Default

    did you subscribe to the game when you signed up?

  3. #3
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    Default

    well from what im reading in the e-mail, it sounds as if those TPs should already be credited to your account? You can easily check that in-game via the DDO Store.

    And if you are VIP, ergo have a subscription running, you are eligible for 500 TP every month.

    Hope that helps

  4. #4
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    Default

    I am not a VIP subscriber, and I checked the email, there are no asterisks saying terms and conditions may apply or anything like that.

    When I checked the store history, it showed my account was credited 50 points, which leads me to believe there was a typo or that was for favor or something.

    The only TP I have recieved is for favor and the 2 purchases I made.

  5. #5
    Scholar Of Adventure & Hero Missing_Minds's Avatar
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    50 sounds more like a monster manual deed than anything else... unless maybe you hit a larger favor point?

    I'm out of ideas at this point.

  6. #6
    Community Member Rauven's Avatar
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    There was a promo recently, not sure if it's still active, that new f2p accounts would receive 500 tp's for signing up.
    Cannith: Lysaer (assassin); Arithon (assassin, too); DrShortLove on the Wand (he's short, he's a cleric, he has a wand and he's not afraid to use it); Mindok the Mind Menace (he's short, he's dead, fear his finger); Naruvek (pewpewpew artificer); Rathain (monk, that is all); Rauven (pewpewpew mechanic); Saruvek (mutt)

  7. #7
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    Quote Originally Posted by Rauven View Post
    There was a promo recently, not sure if it's still active, that new f2p accounts would receive 500 tp's for signing up.
    Email was from August 20th, I'll see if I can find a newspost about it.

  8. #8
    Community Member Rauven's Avatar
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    Quote Originally Posted by Poisonjammer View Post
    Email was from August 20th, I'll see if I can find a newspost about it.
    Couple links for reference. Appears the promo ended July 9th, so this may not be related to your email. I couldn't find anything official in the news archive on Steam.

    https://forums.ddo.com/showthread.php?t=380449

    http://www.mmorpg.com/gamelist.cfm/g...087000#5087000
    Cannith: Lysaer (assassin); Arithon (assassin, too); DrShortLove on the Wand (he's short, he's a cleric, he has a wand and he's not afraid to use it); Mindok the Mind Menace (he's short, he's dead, fear his finger); Naruvek (pewpewpew artificer); Rathain (monk, that is all); Rauven (pewpewpew mechanic); Saruvek (mutt)

  9. #9
    Community Manager
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    Please get in touch with Account/Store Support on this issue. They can be reached by visiting support.turbine.com, then click on "Support Center", then "Submit a Ticket." Send it to DDO Account/Store Support. Thanks!
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
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  10. #10
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    I think I did already, but the first ticket I don't think I had purchased anything yet, so the CC info thing scared me and I didn't do it under Account/Store support.

    This time, ticket sent to the right place, along with a screenshot of the email, we'll see where this goes.

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