So Turbine, is there any more news on this?
The community accepts the fact that the game is a complex thing, that sometimes you will break things and it will take a while to get them fixed.
But why can't we have some communication about the status of your work on this (curent Lammania patch notes indicate no progress), and more importantly, a commitment that people whose characters are broken by this bug will have them fixed?
For me, this issue really shows how unimportant customer service is to the company. If you work for Turbine, and you see things differently, please feel free to post here and explain why you disagree.
It just smacks of a revolving door approach; for each customer we lose, we'll get at least one more new person, so we JUST DON'T CARE.