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  1. #181
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    Quote Originally Posted by aa7threalm View Post
    so far
    That's still a "Wait, maybe we will fix it for the Update 20. Meanwhile, don't LR with any of your char (you don't say?)"

    @blerkinton: I'm pretty sure the devs have already noticed this thread and your PMs. They also received the report of this thread. It's pretty obvious they can't be bothered to answer in here.

  2. #182
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    Quote Originally Posted by Tid12 View Post
    That's still a "Wait, maybe we will fix it for the Update 20. Meanwhile, don't LR with any of your char (you don't say?)"

    @blerkinton: I'm pretty sure the devs have already noticed this thread and your PMs. They also received the report of this thread. It's pretty obvious they can't be bothered to answer in here.
    Hi,

    Yes, it certainly does look that way. Come on, Turbine, prove us wrong.

    Thanks.
    Astrican on Khyber

  3. #183
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    Why is it still not on the known issues list as of 9/4?

  4. #184
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    Quote Originally Posted by Sylvado View Post
    Why is it still not on the known issues list as of 9/4?
    The known issues list is a misnomer.

    That list as published by Turbine is a list of ONLY issues that they no longer need/request bugs about.

    It is more of a "yes yes, we know. shut up already."

  5. #185
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    good work blerkington maybe just maybe we will hear something
    Main:- Clerivast - 2nd life - 22 cleric, alt:- Aobhiel - 3rd life - 25 monk.
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  6. #186
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    Hi,

    Still waiting. This thread isn't going away.

    And thanks for the kind words, Ew_vastano.

    Thanks.
    Astrican on Khyber

  7. #187
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    Even the Crystal Cove and Mabar are more important than this bug it seems. CC deserves an answer, we don't.

  8. #188
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    Hi,

    Still waiting for a reply in this thread. And no PM yet either.

    Good to see that the thread hasn't turned nasty yet, so that can't be used as an excuse for not replying.

    Just a group of paying customers, politely asking for help with a serious problem. It's very hard to understand why there is still no reply to this yet.

    Keep it up guys.

    Thanks.
    Last edited by blerkington; 09-11-2012 at 06:02 PM.
    Astrican on Khyber

  9. #189
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    I just checked the release notes on the current patch. The issue where a dualclass with epic levels could no longer select a 3rd class LRing has been fixed they say. If this will affect the ED exp loss as well, well see when the server is back up. However on the known issuelist the ED exp loss seemed to have dissapeared. Lets keep our fingers crossed that they are not going to stonewall the affected players.


    EDIT: After waiting for a long time to get fixed its still not certain i ever will be. I have tried to be taken seriously by turbine and its employees, and ive tried assisting them with as much possible info i could provide to "recreate"the ED exp loss. However waiting has become more then a mere inconvenience, im dusgusted with the way this has been handled, im disgusted with myselve as to how much faith ive put in the game and its employees whereas i havent gotten a single shred of respect concerning this issue in return. I have received no assistance or any form of service which would somehow appease my worries or give me any confidence in wether it will be fixed or not. I have seen a lot of mails send by the QA team basicly saying one and the same thing, we understand how annoying it must be (over and over and over and over). These replies i simply consider insulting, they might as well have copied and pasted it, they all dont contain any acknowledgement as to wether it will ever be fixed. No timeframe nothing. I have heard them say our best people are on it over and over again, apparantly its more important to worry about some excess bardsongs then gamebreaking bugs like these. Im simply tired of it, taking my money but not offering me any form of service. If i am not fixed this patch ill simply quit, its already been near 2 months since this **** happened and they still havent given out information about when nor made any effort in proactively fixing it. Like i said before losing epic destiny exp isnt the same as refusing to return it. IF the bug is hard to solve then work on fixing the affected people by giving them exp. Today will be judgement day, i simply wont invest in people who are only interested in shafting me. Either i get fixed or i dissapear
    Last edited by Wabisuki; 09-12-2012 at 08:37 AM.

  10. #190
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    Quote Originally Posted by Wabisuki View Post
    I just checked the release notes on the current patch. The issue where a dualclass with epic levels could no longer select a 3rd class LRing has been fixed they say. If this will affect the ED exp loss as well, well see when the server is back up. However on the known issuelist the ED exp loss seemed to have dissapeared. Lets keep our fingers crossed that they are not going to stonewall the affected players.
    Keep track of that. You will find that Turbine will remove some issues after a long long time period. I've called them on that one before.

    Took me bloody years to finally figure out why they never did anything about one issue. They considered it working as intended esp after years, its history was lost in shuffling of developers. I'm glad it was finally fixed. (for the most part)

  11. #191
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    Quote Originally Posted by Wabisuki View Post
    IF the bug is hard to solve then work on fixing the affected people by giving them exp.
    I completly agree. I work as QA specialist for a large software company and i'm well aware that some bugs and issues sometimes takes months before they are being fixed.
    But it doesn't mean that Turbine should wait till the cause of the problem is fixed to give you your ED experience points back.

  12. #192
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    Quote Originally Posted by Missing_Minds View Post
    Keep track of that. You will find that Turbine will remove some issues after a long long time period. I've called them on that one before.

    Took me bloody years to finally figure out why they never did anything about one issue. They considered it working as intended esp after years, its history was lost in shuffling of developers. I'm glad it was finally fixed. (for the most part)
    Which issue are you referring to?
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    Ape_Man does clever trolling nothing more. Don't feed him/her.

  13. #193
    Community Member TNP_Mayhem's Avatar
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    Unhappy

    Years? Ugh, no wonder bugs aren't fixed...

    That being said, I do sincerely hope that this issue is resolved very soon, as this has been a game-killer to a lot of players, and it's extremely unfair. To absolutely overlook and not even acknowledge how detrimental a loss that is, to me, is really unacceptable, and honestly, I'm not certain I want to invest time or money into something that could possibly be so negligent. (As yes, this COULD happen to me, you, or anyone.)

    While I DO understand that bugs happen, and I even expect some minor inconveniences, this is NOT minor. You're talking about MAJOR xp losses that come to equivalencies of multiple TR's, etc. That's a big investment for anyone, not only on time, but considering if they've spent points on xp pots, fate tomes, and the like, financially as well.

    And now you're telling me that the best you can do is say "oh, we're sorry, we know it's frustrating," and not even be bothered to keep it posted to at least give some vague shred of hope that it's still being worked on? Come on, that's not even an attempt, that's just feebly shrugging off something, saying "not my problem," and that isn't right. We're your customers, your fans, the people that have been playing (as a lot of you have) and all we want is a little service. I know, it's extremely difficult to run a game, I'm sure coding isn't the simplest thing either, but how difficult should it be to try to make reparations to those who have been so badly hit by this?

    I'm sure a lot of you won't understand, or will simply dismiss this, because your game is going JUST fine, and since it doesn't effect you, it's unimportant, but here's the blunt truth: IF this happened to you, you'd be here like me, posting this, in hopes that SOMEBODY will read it and actually respond, or at least remember how big an issue this is. I'm not one to preach gloom and doom, but at this rate, I'm failing to see any way to try and stay positive when this matter isn't even being acknowledged, and it can STILL HAPPEN. I really feel for everyone out there that got hit by this, and all the other bugs that have taken away hard earned loot, experience, etc, and I DO hope that there's some effort put forth in resolving these matters ASAP, as nothing will improve by ignoring it or waiting it out. I guess, in the end, I'm just sad to see how this, and we as a whole, have been treated. Guess it was a good run... sorta.

  14. #194
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    Thumbs up

    Quote Originally Posted by Qnevven View Post
    I completly agree. I work as QA specialist for a large software company and i'm well aware that some bugs and issues sometimes takes months before they are being fixed.
    But it doesn't mean that Turbine should wait till the cause of the problem is fixed to give you your ED experience points back.
    Thank you +1 to you for that!

  15. #195
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    What I don't get since this is apparantly a very rare thing, like less than 1% of LRs getting affected by it, is why can't they just fix the people who got broken? if it's only a few dozen why can't Turbine just manually adjust the XP?

    Bug exist, we know that. We know no piece of software as complicated as an MMO will never be bug free. it's the refusal to fix what's broken when it's within your power to do so that's not acceptable.
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    Quote Originally Posted by zwiebelring View Post
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  16. #196
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    Quote Originally Posted by Ape_Man View Post
    Which issue are you referring to?
    Move the mouse over a hot bar and you can't attack with normal melee attacks any more. They finally put in a work around for that a short while back.

  17. #197
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    Just to let you know. I gave up. This fix still hasnt adressed the issue nor did i receive any ingame information where they proactively attend to my issue (i.e returning exp). Judging by their trackrecord one out of 2 possibilites can happen

    A: They will fix it next fix which would be in another 2 months or wtvr. making my total time waiting 4 months (unacceptable)
    B: They are simply going to do NOTHING

    @Turbine: Here is my review concerning your service. In no way has Turbine EVER managed to solve severe issues in a timely manner. Any form of communication from turbine has been nothing more then copy and paste work with the exeption of a few words they simply swap out to make it seem more personal. At no point has turbine managed to release anything without a severe amount of bugs. I say severe because its impossible to ever release bugfree content. In no way has Turbine EVER managed to achieve a update/product that could be considered halveway decent judging by performance. In no way IS turbine taking its players into account when working on coding(i refer you to that fast amount of videocards they managed to cause performance problems with, as mentioned in known issue list). Considering the state of your product and the service you provide towards this product, i can only say that you do not deserve ANY faith or customer loyalty. I QUIT

  18. #198
    Community Member PNellesen's Avatar
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    Quote Originally Posted by Ape_Man View Post
    What I don't get since this is apparantly a very rare thing, like less than 1% of LRs getting affected by it, is why can't they just fix the people who got broken? if it's only a few dozen why can't Turbine just manually adjust the XP?
    This is exactly the problem. We've repeatedly asked in this thread for instructions on what we can do to get any XP/Destiny progress back that we lose (screenshots, etc.) and have been met with utter silence. I think everyone understands that some bugs are really tough to figure out (especially those that only hit a small fraction of the players) - what we would like is some guidance on what we can do if it DOES hit us before they fix it.
    Quote Originally Posted by Ertay View Post
    While they were at it though, the devs decided to go on an incredible nerfhammer rampage and left nothing in their wake standing...

  19. #199
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    so another person quits due to absolute silence and unhelpfullness over this problem

    @ Turbine this isnt going away and i will personaly keep it on the first page of general discusions forums untill either

    1, i get a forum ban

    2 you lock this thread (no problem there we will restart another one)

    3, you FINALY give us an answer

    personaly i realy hope you take option 3 but knowing track record you will probably take option 2 and delete any other threads about this bug
    Main:- Clerivast - 2nd life - 22 cleric, alt:- Aobhiel - 3rd life - 25 monk.
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  20. #200
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    Hi,

    This still needs attention. Let's have a response please.

    Thanks.
    Astrican on Khyber

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