Three of my Large Ingedient Bags disappeared while trying to transfer them from the Shared Bank to my character's inventory.
I filed an in-game support ticket #2667544 to report the problem on 07/06/12 and was instructed by a Game Master that I had to remain online and wait for a Senior Game Master to respond. I continued to wait for 4 hours before I had to log out.
Two days later, the Senior Game Master responded with:
I called Turbine Customer Support at (781) 407-4020 and spoke with Rich. He nformed me that there was nobody I could speak with about the issue and that I had to file a support ticket.The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report at this url: http://forums.ddo.com/new_bug.php?. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled.
Over the past few weeks, I've filed 2 or 3 support tickets through the website and received absolutely no response.
I had divided my ingredients into 3 basic categories: Shroud, Cannith Crafting and Epics. In my best estimation, the bags that were lost contained the following items:
Large Shroud Bag:
100+/- Large Devil Scales
100+/- Large Twisted Shrapnel
150+/- Large Lengths of Infernal Chain
150+/- Large Glowing Arrowheads
175+/- Large Sulfurous Stones
150+/- Large Gnawed Bones
25+/- Large Splintered Horns
250+/- All Medium Ingredients (250+/- for Each)
250+/- All Small Ingredients (250+/- for Each)
200+/- Depleted Low, Medium and High Energy Cell Assortment
50+/- Charged Low Energy Cells
50+/- Charged Medium Energy Cells
25+/- Charged High Energy Cells
15+/- Chipmunk Funk
15+/- Glistening Pebbles
15+/- Bitterscrub Fungi
25+/- Trophies of War
Large Cannith Crafting Bag:
500+/- All Greater Essences (500+/- for Each)
2000+/- All Lesser Essences (2000+/- for Each)
20+/- Shards of Potential +6, 7, 8, 9 and 10 (20+/- for Each)
15+/- Shards of Potential +11, 12, 13 and 14 (15+/- for Each)
500+/- All House Cannith Wilderness Ingredients (Assorted pieces)
1000+/- House Cannith Challenge Rewards (Orthon Plating, Jade Scorpions, etc.)
Epic Ingredients Bag:
100+/- Epic Tokens
1000+/- Epic Token Fragments
30+/- Miscellaneous Epic Scrolls
25+/- Miscellaneous Epic Shards
15+/- Miscellaneous Epic Seals
What do I have to do to find proper resolution and have these lost items returned?