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  1. #1
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default Account, Billing and Purchase Issues

    Hey guys,

    We'are aware that our systems are currently experiencing some problems with the Account Management website and any updates on it, as well as card updates, point code redemptions and point purchases. These issues may also cause problems when attempting to log into the game or any of the community sites. We're looking into the underlying issue, and will have it resolved as soon as possible.

    We'll will post again in this thread when the problem is fixed.

    Victorie


    P.S. No, of course we don't think this was caused by Lolth. How can she plan to kill higher level adventurers if you can't level now? <sarcasm off>
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    Hey everyone,

    The problems have now been resolved.

    If you continue to experience any issue, please contact the Account Management team using the information in my signature.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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