At least you can read something on the forums.
At least you can read something on the forums.
And, actually, that's contradictory. Devs have said in the past that using the forums is the BEST way to get a response. Certainly, that's the impression we've been given, regardless. At least then we have some chance at a reliable acknowledgement.
Silly thing is, I'm so used to the bugs now that I'll assume my haste simply spell-bugged out when I cast and it doesn't work, and recast it a few times before realizing I have Boots of Anchoring still on :P
Since the forum bugs back when, it's been impossible for me to:
1: Log in to the forums or My.DDO using a cell phone, which worked fine before that.
2: Log in to the forums or My.DDO using the forum login, though the My.DDO login works fine (this bug was noted during the forum bugs, and just never fixed).
3: The 'Unable to login to bug-report via the game' bug still flickers on and off. Mostly on, unfortunately.
From dev meeting: "It's fun to fail!"
"Grouping in MMOs is 1d6 players pretending to like each other long enough to start drama over loot."
"There is a way to implement it but it’s got so many red flags it’s like communism."
"That tears it. I need to get a donkey."
Due to the bugtracker bugs, sometimes the forum is our only recourse. And even when logging into the reporter through the forums is an option, we're usually too irritated by the hassle, and then when someone else posts about the matter we're reminded of our annoyance and we post our agreement :P
I know there was some mention by the devs on reworking the bug tracker and clearing its bugs out.
That seems like a good way to smooth things out
What's the best way to get that handled, cause clearly submitting a bug report failed?
Okay, how about a seperate part of the forums is made specificly for discussing bugs with other players. Of cource, emphisize that they NEED TO SUBMIT A BUG REPORT about stuff on there. Just throwing this idea out there.
A list of bugs in a game made public. PREPOSTEROUS! It will chase possible new players away!!!!
Got a question the answer may be on the wiki! http://ddowiki.com
You folks may want the bug report tool to be the solution, and the place you hear about these problems, and may claim that it works, as a method for identifying and tackling these things, but that really has never been the case. Add to that the confusing policy regarding the functionality of the Known Issues List, and the lack of communication we get on what bugs you know about, which are slated to be fixed, which aren't, and which are actually considered WAI, it doesn't make any sense for us to simply submit bug reports and assume that that is going to get the problem addressed--we don't know if anyone gets them, reads them or gives them any serious thought.
Example: The items that granted extra uses of an ability (Rage, Turn Undead, Bard songs, Action Boosts, etc...) that would remove uses every time it was taken off or you died. That was around for about 2 years. I know, because there were threads about this when ToD came out. I had personally submitted 4 or 5 bug reports for these, mixing it up to cite Rage, Turn Undead, Action Boost and I think Uncanny Dodge usages over those two years, and I was certainly not alone in this. Over that entire time, there was zero acknowledgement of the issue. None. Despite it making several items, including many items released after the issue had been around, and brought up, for many months, not just poor, but actually detrimental to your character if you wore them.
And the thing continued to go without any sort of developer/QA response until the thread about it that gained a lot of attention a few months ago. So, that was two years without any acknowledgement at all, despite many bugs reports being submitted. Then, the initial response was to say that this wasn't a priority and that it wasn't going to get fixed...until the outcry from the forum community forced a reversal (or appeared to).
What we can take away from this, is that even numerous bug reports may very well go unnoticed or unheeded for a long time, and that without our strident insistence, even those that do get noted may not be prioritized on your end, despite their being a pretty big issue on ours. How are we supposed to accept, then, that submitting bug reports is the correct course of action? The Known Issues List doesn't get updated very often, it seems, often is missing things that have been hot button issues at the time, and don't contain any of the bugs that you know about but don't need more information from us regarding. How do we know if something isn't on there because you don't know about it, or because you have all the info you want from us on it, and will take care of it eventually? How do we know which problems are priorities for you?
The Turbine DDO team has been much better about communicating with us, but there are still some problems with the team-player interaction, and the Known Issues list is a significant part of that.
Well put, Sephiroth.
I know I, at least, still was having reporting problems earlier this month. Being that Mal's post didn't directly address the login and error-on-sending problems, they may not have been included in that pass.
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