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  1. #1
    Community Member
    Join Date
    Sep 2011
    Location
    Denmark
    Posts
    75

    Default Error processing payment for the pre-purchase of Menace

    I have (as of yet unsuccesfully) tried to pre-purchase Menace.

    If I use the credit card option, I get a pop-up saying "Processing failed" - I am guessing that is because there is no way to enter the three digit verification code on VISA credit cards.

    If I use the PayPal option, I just get reverted back to the https://..digitalriver... with a page header saying somthing along the lines of "Unable to process".

    What to do?

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    If you have not been able to purchase Menace of the Underdark online, please contact our Account Management team using the information in my signature. They will be happy to help
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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