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  1. #1
    Community Member
    Join Date
    Mar 2012

    Default Paid for VIP ***a few hours later reverted back to premium why?***

    This morning I paid for VIP 3 months. After a few minutes logged on and had full VIP access. I played for a few hours and had fun. I like VIP a lot. Now a few hours later I don't have VIP access it reverted back to premium. Please tell me how to contact the right people. I don't want to be charged for 3 months if I only get 3 hours of VIP.

  2. #2
    Community Member Phemt81's Avatar
    Join Date
    Jun 2010



    Check this out mate:

    If it doesn't help open a thread here:
    Last edited by Phemt81; 04-12-2012 at 09:53 AM.
    How to revamp past life reward system <--- working again
    Quote Originally Posted by Vargouille View Post
    We absolutely planned for Fighter to still have Haste Boost. It's absolutely a bug. Any similar issues that look "wrong" to any player should be bugged.
    Developers should fix this

  3. #3
    Customer Service Representative
    Join Date
    Dec 2010


    As Phemt81 pointed out, the sticky here has a lot of good information to help you with this issue. Since our billing is on a delayed billing system, you may want to verify on your bank statement whether or not you were actually charged your subscription fee or not.

    If you need further assistance, you can contact the Account Team directly using the information in my signature. They will be happy to help
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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