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  1. #1
    Community Member
    Join Date
    Apr 2010
    Posts
    181

    Default Bought vip but still premium

    Hello,
    yesterday i bought The VIP pack for 100$ and in and the game and site i m still showed as premium.
    i payed from paypal.

    when i logging in to my account in the internet (myaccount.turbine.com)
    its write : Exp. Date: 04/01/2013.

    its alerdy been 12 hours from the moment i bought it.
    My character name is Jurgi Blame.

    Thx Alot for Help,
    if it isnt the right forum so i m sry.

    have a good day.

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    You may want to check your bank statement to make sure that the payment was processed successfully. It can take some time before the payment is processed after you start your VIP subscription.

    If you see the payment was processed, be sure you are logging into the same username in the game that you used for the Account Management page, as they are exactly the same.

    If everything looks good, but you still don't have VIP access, you may want to contact the Account Management team directly. The information on how to do that is in my signature.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Apr 2010
    Posts
    181

    Default Bought vip buy still premium

    Hi Again,
    i did what u said i looked in my Paypal account and i saw that it isnt took my money yet.
    i gess that the problem i made contact with the game support but there is anything i need to do?
    that purchase i did is in :
    preapproved payment plans

    on my Paypal if there is anything special i need to do to approve it or somthing pls tell me

    have a good day.

  4. #4
    Community Member Culver.Civello's Avatar
    Join Date
    Dec 2009
    Posts
    915

    Default

    Ok, this might seem silly... but maybe are you missing like a dollar or so on your paypal account? I know when I first did it, I had 15 exactly and then I ended up with premium and not VIP. I checked back and was missing a dollar. Turns out some things have like a processing fee. It is money you get back I do believe, but they charge that before the money for DDO... in which could leave you a dollar short and end up giving you Premium but not VIP.

    Not sure how Paypal works. Just some food for thought as this is something I experienced.

    Lost Legions of Sarlona................................. Tyrs Paladium of Ghallanda
    Kobay . Kobai . Artisti . Kobot . Ezike . Dynic.......................... Ezike . Kobai

  5. #5
    Community Member
    Join Date
    Apr 2010
    Posts
    181

    Default Bought vip buy still premium

    Paypal have contant to my mom credit card...
    so i dont miss dollar
    the money that in the credit card in Shekels (Israel Money)
    mybe that why?

  6. #6
    Community Member Culver.Civello's Avatar
    Join Date
    Dec 2009
    Posts
    915

    Default

    Ok, I used a converter here. I have no idea if they accept Shekels but if they do...

    99.99USD would convert to 374.6 Shekels (Rounded to the nearest .1) >.>

    Lost Legions of Sarlona................................. Tyrs Paladium of Ghallanda
    Kobay . Kobai . Artisti . Kobot . Ezike . Dynic.......................... Ezike . Kobai

  7. #7
    Community Member
    Join Date
    Apr 2010
    Posts
    181

    Default Bought vip buy still premium

    so u what u saying is i should converet to 100$?

  8. #8
    Community Member Culver.Civello's Avatar
    Join Date
    Dec 2009
    Posts
    915

    Default

    Quote Originally Posted by Jurgi View Post
    so u what u saying is i should converet to 100$?
    That would be my guess. However, I'd suggest waiting on Customer Service to see this, or letting them know that you are using Shekels and see what they tell you.

    I'm not much help, but I hope I helped some.

    Lost Legions of Sarlona................................. Tyrs Paladium of Ghallanda
    Kobay . Kobai . Artisti . Kobot . Ezike . Dynic.......................... Ezike . Kobai

  9. #9
    Community Member
    Join Date
    Apr 2010
    Posts
    181

    Default Bought vip buy still premium

    u helped trust me
    when my brother will wake up i'll do it
    thx for help.

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