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  1. #1
    Community Member Acaios's Avatar
    Join Date
    Jan 2011
    Posts
    115

    Default i cant find the option to cancel vip subscription

    i searched the forum for a relative thread, found this one
    http://forums.ddo.com/showthread.php?t=338050

    but when i log in myaccount, and check the banner, i dont see the "cancel subscription" choice.
    and i searched the rest of the site of myaccount, to search for this option, but couldnt find it anywhere.
    could someone help?
    thx in advance

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    I am not able to help with account specific issues. You may contact the Account Management team directly using the information in my signature. They will be happy to assist you
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    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
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  3. #3
    Community Member
    Join Date
    Feb 2010
    Posts
    1,125

    Default

    From the main page at https://myaccount.turbine.com/, log in and you should see your subscription (s), e.g DDO in a colourful image at the bottom of the page.

    Look at Subscription Plan, which will show your next billing date. Just below that is 2 options: Change Billing Options and Cancel Subscription.

  4. #4
    Community Member Acaios's Avatar
    Join Date
    Jan 2011
    Posts
    115

    Default

    Quote Originally Posted by learst View Post
    From the main page at https://myaccount.turbine.com/, log in and you should see your subscription (s), e.g DDO in a colourful image at the bottom of the page.

    Look at Subscription Plan, which will show your next billing date. Just below that is 2 options: Change Billing Options and Cancel Subscription.
    that`s what i get



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  5. #5
    Community Member
    Join Date
    Oct 2009
    Posts
    1

    Default Cancelling a subscription

    i get the same issue.

    Looks like Turbine is making it purposefully making hard to drop autopay VIP.

    I also need help dropping my auto pay.

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