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  1. #1
    Community Member
    Join Date
    Apr 2011
    Posts
    1

    Default i have faxed my credit card imformatin..

    Hi Turbine staff, thank you for your reply. I had already sent
    the fax to 1-781-407-4098 at 9:00 gm+8(发送时间), pls kindly check and
    update for me asap. Thanks.

    by Owen Wang
    April 1 2012

  2. #2
    Community Member MsEricka's Avatar
    Join Date
    Jul 2009
    Location
    Winnipeg Canada
    Posts
    3,069

    Default

    Just so you know, it's the weekend and no one will probably be able to take care of this for you until monday.

  3. #3
    Community Member Buggss's Avatar
    Join Date
    Dec 2009
    Location
    Warner Bros HQ... honest
    Posts
    2,196

    Default

    <------Pay no attention to the join date, played pre-launch in EU & moved to U.S. servers.

  4. #4
    Community Member Stermlin's Avatar
    Join Date
    Jan 2010
    Location
    Yo Momma's House
    Posts
    396

    Default

    Faxing credit card information to a number that may or may not be actually Turbine? Where, even if it was Turbine, anyone walking by the fax machine can snatch it out of the tray?

    hmmmmm.
    Heira - Level 20 Fighter * Mystym - Level 7 2nd Life Monk * Atheistik - Level 20 Favored Soul

  5. #5
    Community Member Simplesimon1979's Avatar
    Join Date
    Sep 2009
    Posts
    312

    Default

    It's probable there valid fax line but you can try calling Account Management by phone at (781) 407-4020. There hours are:

    Monday through Friday: 10:00 AM to 9:00 PM Eastern
    Weekend Coverage: 12:00 Noon to 9:00 PM Eastern

  6. #6
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    Please be aware that posting here will not expedite any customer support request. All requests have to be done in the order that they are received.

    The fax number, if given by Account Support, goes to a dedicated machine that only they have access to. We do try to keep everyone's information as secure as possible
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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