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  1. #1

    Question ddo Launcher Error - System.Uri Uri is empty

    Hi all, need techincal assistance with DDO.
    I downloaded fresh DDO standard with Pando Media Booster.
    It was never installed here before, pretty much a clean install.
    Tried launching it first time and got this error: During Opening Main Form

    System.UriFormatException: Invalid URI: The URI is empty.
    at System.Uri..ctor(String uriString, Boolean dontEscape)
    at System.Uri..ctro(String uriString)
    at System.Net.WebRequest.Create(String requestUriString)
    at com.turbine.launcher.Services.Alerts.ReadRss(Objec t stateInfo)
    at com.turbine.launcher.Forms.MainForm.MainForm_Resiz e(Object sender,EventArgs e)
    at System.Windows.Forms.Control.OnResize(EventArgs e)
    at System.Windows.Forms.Form.OnResize(EventArgs e)
    at System.Windows.FOrms.Control.OnSizeChanged(EventAr gs e)
    at System.Windows.FOrms.Control.UpdateBounds(Int32 x, Int32 y, Int32 width, Int32 height, Int32 clientWidth,Int32 clientheight)
    at System.Windows.FOrms.Control.UpdateBounds()
    at System.Windows.FOrms.Control.WmCreate(Message& m)
    at System.Windows.FOrms.Control.WndProc(Message& m)
    at System.Windows.FOrms.ScrollableControl.WndProc(Mes sage& m)
    at System.Windows.FOrms.ContainerControl.WndProc(Mess age& m)
    at System.Windows.FOrms.Form.WmCreate(Message& m)
    at System.Windows.FOrms.Form.WndProc(Message& m)
    at com.turbine.launcher.Forms.Baseform.WndProc(Messag e& m)
    at com.turbine.launcher.Forms.MainForm.WndProc(messag e& m)
    at System.Windows.FOrms.ControlNativeWindow.OnMessage (Message& m)
    at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
    at System.Windows.FOrms.NativeWindow.Callback( IntPtr nWnd, Int32 msg, Int32 wparam, IntPtr lparam)


    So please help anyone who knows of this issue. I apologize for not being able to post it in a code mode.
    Thank you in advance!!
    Last edited by KomradKillMachine; 03-30-2012 at 03:05 AM. Reason: Removed unintentional Smiley Face, lol

  2. #2
    Community Member Dulcimerist's Avatar
    Join Date
    Jul 2010
    Location
    Montana, USA
    Posts
    1,584

    Default

    MAke sure the shortcut to launch DDO lists this as its target:
    "C:\Program Files\Turbine\DDO Unlimited\TurbineInvoker.exe"

    Could you post your DXDiag report?

    To post it in code, you can put these tags around what you want to place inside code:
    [ code ] [ /code ]
    (Remove the spaces.)
    "Swords will cut you wide open!" - Trip Fisk

  3. #3
    Community Member
    Join Date
    Oct 2009
    Location
    3rd star from the left, and on til morning...
    Posts
    2,629

    Default

    Also, make sure you were installing it in an account with Admin privileges. Is there anything unusual about this computer i.e. is it a work PC with special hardware, an unusual network connection, etc.?

    Here's an "informed shot in the dark":

    You said it was a "pretty clean" install. Did you notice something during the install? Did it seem to installl Directx properly? That particular error can be caused by many things, but the wording "empty URI" does make me wonder if the launcher cannot read properly from one of its installation files (especially there is an initialization data file that does have these "URI"s in it normally. (there's an XML file in the USER\LOCAL SETTINGS\APPDATA tree for one.) If the installation of one of these files failed for corruption or access reasons and one or more of these files were corrupted or missing, that's always a possibility. Directx issues (like Dulci suggested) and .Net issues also come to mind.

    That's just a wild shot in the dark, though....but corrupt files and corrupt accounts can happen, if rarely.

    Your DxDiag will tell us a lot about your system specs.

  4. #4
    Community Member
    Join Date
    Apr 2012
    Posts
    1

    Post Same ><

    I've got exactly the same problem :
    it tell me to "contact technical support with the following information"
    Code:
    System.UriFormatException: Invalid URI: The URI is empty.
     at System.Uri..ctor(String uriString, Boolean dontEscape)
     at System.Uri..ctor(String uriString)
     at System.Net.WebRequest.Create(String requestUriString)
     at com.turbine.launcher.Services.Alerts.ReadRss(Object stateInfo)
     at com.turbine.launcher.Forms.MainForm.MainForm_Resize(Object sender, EventArgs e)
     at System.Windows.Forms.Control.OnResize(EventArgs e)
     at System.Windows.Forms.Form.OnResize(EventArgs e)
     at System.Windows.Forms.Control.OnSizeChanged(EventArgs e)
     at System.Windows.Forms.Control.UpdateBounds(Int32 x, Int32 y, Int32 width, Int32 height, Int32 clientWidth, Int32 clientHeight)
     at System.Windows.Forms.Control.UpdateBounds()
     at System.Windows.Forms.Control.WmCreate(Message& m)
     at System.Windows.Forms.Control.WndProc(Message& m)
     at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
     at System.Windows.Forms.ContainerControl.WndProc(Message& m)
     at System.Windows.Forms.Form.WmCreate(Message& m)
     at System.Windows.Forms.Form.WndCreate(Message& m)
     at com.turbine.launcher.Forms.BaseForm.WndProc(Message& m)
     at com.turbine.launcher.Forms.MainForm.WndProc(Message& m)
     at
    System.Windows.Form.ControlNativeWindow.OnMessage(Message& m)
     at
    System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
     at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    And i don't know if it can help but there is my DxDiag (i think :x) :
    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 4/12/2012, 11:37:27
           Machine name: LILIAN-TOSH
       Operating System: Windows*7 Édition Familiale Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120305-1504)
               Language: French (Regional Setting: French)
    System Manufacturer: TOSHIBA
           System Model: Satellite L670
                   BIOS: Phoenix SecureCore Version 1.40
              Processor: Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz (4 CPUs), ~2.4GHz
                 Memory: 4096MB RAM
    Available OS Memory: 3954MB RAM
              Page File: 1509MB used, 6397MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: ATI Mobility Radeon HD 5145      
           Manufacturer: ATI Technologies Inc.
              Chip type: ATI display adapter (0x9553)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_9553&SUBSYS_FD001179&REV_00
         Display Memory: 2226 MB
       Dedicated Memory: 505 MB
          Shared Memory: 1721 MB
           Current Mode: 1600 x 900 (32 bit) (60Hz)
           Monitor Name: Moniteur Plug-and-Play générique
          Monitor Model: unknown
             Monitor Id: LGD01CA
            Native Mode: 1600 x 900(p) (60.080Hz)
            Output Type: Internal
            Driver Name: atiu9p64.dll,aticfx64.dll,atiu9pag,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6099 (English)
         Driver Version: 8.712.2.1000
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 3/15/2010 09:00:06, 28160 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71EE2-D613-11CF-1A65-01DDA1C2C535}
              Vendor ID: 0x1002
              Device ID: 0x9553
              SubSys ID: 0xFD001179
            Revision ID: 0x0000
     Driver Strong Name: oem14.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_M9x:8.712.2.1000:pci\ven_1002&dev_9553&subsys_fd001179
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C 
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Haut-parleurs (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FD08&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.6069 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 3/22/2010 11:21:18, 2298400 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (Realtek High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.6069 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/22/2010 11:21:18, 2298400 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Souris
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Clavier
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Sangha 2.4G wireless mouse
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04FC, 0x0538
            FF Driver: n/a
    
          Device Name: Sangha 2.4G wireless mouse
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04FC, 0x0538
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + Concentrateur USB racine
    | Vendor/Product ID: 0x8086, 0x3B3C
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | 
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Clavier standard PS/2
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + Pilote clavier de Terminal Server
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *tos0100
    | Upper Filters: SynTP
    | Service: i8042prt
    | 
    + Souris HID
    | Vendor/Product ID: 0x04FC, 0x0538
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Pilote souris de Terminal Server
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 198.0 GB
    Total Space: 238.5 GB
    File System: NTFS
          Model: Hitachi HTS545050B9A300
    
          Drive: D:
     Free Space: 229.1 GB
    Total Space: 238.1 GB
    File System: NTFS
          Model: Hitachi HTS545050B9A300
    
          Drive: E:
          Model: TSSTcorp CDDVDW TS-L633C
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (French), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_FD001179&REV_02\3&11583659&0&00
       Driver: n/a
    
         Name: Reserved - 2D13
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13
       Driver: n/a
    
         Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_FD001179&REV_05\3&11583659&0&E1
       Driver: n/a
    
         Name: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
    Device ID: PCI\VEN_10EC&DEV_8172&SUBSYS_818110EC&REV_10\4&15F1B57D&0&00E1
       Driver: n/a
    
         Name: Reserved - 2D12
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12
       Driver: n/a
    
         Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_FD001179&REV_05\3&11583659&0&E0
       Driver: n/a
    
         Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FD001179&REV_05\4&354074EA&0&00E0
       Driver: n/a
    
         Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11
       Driver: n/a
    
         Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_FD001179&REV_05\3&11583659&0&D0
       Driver: n/a
    
         Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10
       Driver: n/a
    
         Name: Contrôleur audio haute définition
    Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_FD001179&REV_00\4&2B094BCD&0&0108
       Driver: n/a
    
         Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_FD001179&REV_05\3&11583659&0&E8
       Driver: n/a
    
         Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01
       Driver: n/a
    
         Name: ATI Mobility Radeon HD 5145      
    Device ID: PCI\VEN_1002&DEV_9553&SUBSYS_FD001179&REV_00\4&2B094BCD&0&0008
       Driver: n/a
    
         Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_FD001179&REV_05\3&11583659&0&FE
       Driver: n/a
    
         Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00
       Driver: n/a
    
         Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_FD001179&REV_05\3&11583659&0&FB
       Driver: n/a
    
         Name: Pont Intel(R) 82801 PCI - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_FD001179&REV_A5\3&11583659&0&F0
       Driver: n/a
    
         Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_FD001179&REV_06\3&11583659&0&B0
       Driver: n/a
    
         Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_FD001179&REV_05\3&11583659&0&FA
       Driver: n/a
    
         Name: Intel(R) processor PCI Express Root Port - 0045
    Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_FD001179&REV_02\3&11583659&0&08
       Driver: n/a
    
         Name: Contrôleur audio haute définition
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_FD001179&REV_05\3&11583659&0&D8
       Driver: n/a
    
         Name: LPC Interface Controller
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_FD001179&REV_05\3&11583659&0&F8
       Driver: n/a
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16905
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16905
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16905
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16905
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16905
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16905
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16905
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.21077
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16905
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16905
    TOSHIBA Progress Monitor,0x00200000,1,1,TProgMon.ax,1.00.0001.0209
    TOSHIBA WAV Converter,0x00200000,0,0,TWavConv.ax,1.00.0000.0315
    File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    PGTimeStamp,0x00200000,1,1,PGTimeFilter.dll,1.01.0001.0015
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.21077
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.21077
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16905
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16867
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.21077
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16905
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16905
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16905
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16905
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16905
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.20574
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16867
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16905
    
    WDM Streaming Tee/Splitter Devices:
    Convertisseur en T/site-*-site,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16905
    Codec Cinepak de Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Vidéo 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16905
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16905
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16905
    
    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16724
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16905
    
    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Chicony USB 2.0 Camera,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    
    WDM Streaming Rendering Devices:
    Realtek HDA HDMI Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16867
    
    Video Capture Sources:
    Chicony USB 2.0 Camera,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16867
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16867
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16899
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16899
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16899
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16899
    
    WDM Streaming Communication Transforms:
    Convertisseur en T/site-*-site,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Audio Renderers:
    Haut-parleurs (Realtek High Def,0x00200000,1,0,quartz.dll,6.06.7600.16905
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16905
    DirectSound: Haut-parleurs (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16905
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0
    Hope somebody can help us

  5. #5
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    1,163

    Default

    Quote Originally Posted by mortheusdegreve View Post
    I've got exactly the same problem :
    it tell me to "contact technical support with the following information"


    Hope somebody can help us
    That one is usually though not always because the connection is passing through a proxy server that doesn't support how the game launcher connects and authenticates.

    I would recommend putting in a tech support request since they can get much more in-depth troubleshooting it there than can be done on the forums.

    NOTE: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  6. #6
    Community Member
    Join Date
    Dec 2011
    Posts
    1

    Default

    Sorry for digging this up but i had today the same problem !

    I solved it after updating Vcc+ .Net Framework and Direct X, it must be an error with one of these.

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