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  1. #1
    Community Member whereispowderedsilve's Avatar
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    Default Can I order the expansion over the phone from turbine with prepaid credit cards?

    Can I order the expansion over the phone from turbine with prepaid credit cards? Mucho thanks in advance! :P! !
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  2. #2
    Community Member whereispowderedsilve's Avatar
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    Default Davoyd/Mirthgar anybody somebody? Would be most appreciated!

    Davoyd/Mirthgar anybody somebody? Would be most appreciated! Mucho thanks in advance! :P! !

    Or do I have to call Digital River to order it over the phone with a prepaid credit card?
    http://dillonpfaff5.wix.com/theob Sign this!!!: http://goo.gl/vS6htg

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  3. #3
    Community Member MsEricka's Avatar
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    Default

    While this isn't a definitive answer, I would assume that no you cannot call Turbine because they are using DigitalRiver and not selling it direct.

    However I have to ask, why can't you just use the digitalriver link to purchase the expansion?

    If it's a gift card, you may need to register the card before the site will accept it. Other than that there should be no issues. I bought the expansion using a gift card.

  4. #4
    Community Member whereispowderedsilve's Avatar
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    Default

    Quote Originally Posted by MsEricka View Post
    While this isn't a definitive answer, I would assume that no you cannot call Turbine because they are using DigitalRiver and not selling it direct.

    However I have to ask, why can't you just use the digitalriver link to purchase the expansion?

    If it's a gift card, you may need to register the card before the site will accept it. Other than that there should be no issues. I bought the expansion using a gift card.
    Hi thank you so much for the reply! Could you please clarify "gift card" was/is that a prepaid credit card or something

    else?

    Also by "register" not sure/100% on either!

    Thanks so much in advance! :P!
    http://dillonpfaff5.wix.com/theob Sign this!!!: http://goo.gl/vS6htg

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  5. #5
    Customer Service Representative
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    If you have a one time use card, like a pre-paid card or a gift card, you would want to go to the companies site to register the card. That means adding your address to the credit card information so that companies you are trying to make purchases can verify it. Some times all you need is a postal code.

    Once you have registered the card, go ahead and try to use it at our website 'http://underdark.ddo.com/' to purchase the pre-order. You will be sent a product key by email to update your account. There is also a sticky here if you have some questions on that process.

    If for some reason you are not able to purchase the Menace of the Underdark pre-order through our website, please use the information in my signature to contact the Account Management team. They will be happy to assist you
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

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  6. #6
    Community Member whereispowderedsilve's Avatar
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    Default Ok thanks for the info! Going 2 try get this done before the end of the week!

    Quote Originally Posted by daVoyd View Post
    If you have a one time use card, like a pre-paid card or a gift card, you would want to go to the companies site to register the card. That means adding your address to the credit card information so that companies you are trying to make purchases can verify it. Some times all you need is a postal code.

    Once you have registered the card, go ahead and try to use it at our website 'http://underdark.ddo.com/' to purchase the pre-order. You will be sent a product key by email to update your account. There is also a sticky here if you have some questions on that process.

    If for some reason you are not able to purchase the Menace of the Underdark pre-order through our website, please use the information in my signature to contact the Account Management team. They will be happy to assist you
    Ok thanks for the info! Going 2 try get this done before the end of the week! Also I will be purchasing the addtional

    11K points with that as well so hopefully no problems/issues with that either with using a prepaid credit card!

    +1ed! :P! ! Lolz!
    http://dillonpfaff5.wix.com/theob Sign this!!!: http://goo.gl/vS6htg

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  7. #7
    Community Member whereispowderedsilve's Avatar
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    Default Which prepaid credit card should I use/get Does Digital River have any preferences?

    About to get this done tonight:

    Which prepaid credit card should I use/get Does Digital River have any preferences?

    Mastercard/Visa/Amex or?

    Mucho thanks in advance! Greatly appreciated! :P! !
    http://dillonpfaff5.wix.com/theob Sign this!!!: http://goo.gl/vS6htg

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  8. #8
    Customer Service Representative
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    Any of those should work, you just will want to make sure you register the card and give it some time to fully register before you use the gift card.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  9. #9
    Community Member whereispowderedsilve's Avatar
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    Default

    Quote Originally Posted by daVoyd View Post
    Any of those should work, you just will want to make sure you register the card and give it some time to fully register before you use the gift card.
    Ok, thanks again!(I just figured out you probably answer phone calls all day then check the forums before you sign

    off for the day! Or I suppose vice versa if your working afternoons you do the forums 1st & then answer calls! xD!

    Regardless thanks for putting up with all my crazy questions! I'm quite OCDish about this stuff I just want to make sure

    there's no hiccups! :P! !)

    Also I found Digital Rivers phone#: 952-253-1234 Ill call them to make sure things are kosher as well so! Take care

    & don't work to hard! :P! ! Lolz!
    http://dillonpfaff5.wix.com/theob Sign this!!!: http://goo.gl/vS6htg

    DDO toll free support phone#: 855-WBGAMES (855-924-2637)

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