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  1. #1
    Community Member GaryLeger's Avatar
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    Jul 2010
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    Somewhere,Somewhen other than here
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    Default Having problems with card details

    Only realized today the card I was paying for VIP (close to 18 months at this stage) expired a little before my last billing period which was today 14/3/12, said card was in my wife's name I have tried 3 maybe 4 times in the last hour or so to change the card details to one that is valid and in my name but keep getting this message
    The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
    The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]
    since i have tried numerous times now at this stage i'm pretty sure all the details are correct

    now i know devs cant help directly here but any light that you may be able to shine on this problem will be much appreciated

    ps. am living in Ireland so calling customer services may be a bit of a hassle with time differences and all that
    Kuggi-Dwarven kensai -- Jharwiir-WF LoB Aov FVS -- Arihmann-Human Rouge,Ranger,Fighter TWF evasion DPS -- Urilend-WF Wizrouge AM

  2. #2
    Community Member GaryLeger's Avatar
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    Jul 2010
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    Exclamation

    still having issues resuming my sub, have tried 2 different cards(1 in my name and the other a reissue of the expired card),both B4 and after the account maint but still getting the above error msg
    Kuggi-Dwarven kensai -- Jharwiir-WF LoB Aov FVS -- Arihmann-Human Rouge,Ranger,Fighter TWF evasion DPS -- Urilend-WF Wizrouge AM

  3. #3
    Community Member MsEricka's Avatar
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    Jul 2009
    Location
    Winnipeg Canada
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    3,069

    Default

    Quote Originally Posted by Victorie
    That error generally means that our billing system can't verify something with your card company. It could be the address, or the security code, or the card company could be declining the verification for any number of reasons, including the business classification they have Turbine listed under.

    I'd recommend calling again if you're able. Hold times have been very short recently. Otherwise, they'll answer your email when they reach it in the queue.
    Search is your friend.

  4. #4
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    259

    Default

    There is a sticky here that has some good information that can help. If you need further assistance, you can contact the Account Management team. They will be happy to help
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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