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  1. #921
    Brand / Commerce Manager Tolero's Avatar
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    Sep 2007
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    Quote Originally Posted by Issip View Post
    Tolero, are you aware that the listed tech support number for Turbine account management gives you a fax/modem tone rather than tech support?

    When I navigate through my Turbine account to try and get help with the fact that I paid for the expansion and can't seem to activate it I find this link:

    http://support.turbine.com/ics/support/contactUs.asp

    with this message:

    Contact Us

    Account Management English Phone Support is available by calling (781) 407-4020. The hours are:

    Monday through Friday: 10:00 AM to 9:00 PM Eastern
    Weekend Coverage: 12:00 Noon to 9:00 PM Eastern

    IT IS WITHIN THAT WINDOW AND ALL I GET IS A FAX TONE.
    Wanted to double check on this - I just tried calling that number and it went through. Possible digit reversal?

  2. #922

    Default Still bugs related to MotU preorder

    They ever gonna fix the problem with the Tome of Learning Upgrade - Lesser to Greater? Used my Lesser Tome of Learning from MotU preorder before I TR'd and after the TR I can not use my Tome of Learning Upgrade - Lesser to Greater. Tells me I don't meet the prereqs. I've submitted 4 tickets including in game and bug reports. No response.

  3. #923

    Default

    Quote Originally Posted by CMPetro View Post
    They ever gonna fix the problem with the Tome of Learning Upgrade - Lesser to Greater? Used my Lesser Tome of Learning from MotU preorder before I TR'd and after the TR I can not use my Tome of Learning Upgrade - Lesser to Greater. Tells me I don't meet the prereqs. I've submitted 4 tickets including in game and bug reports. No response.
    5th ticket opened... another in game ticket. stayed logged on for almost 4 hours. no GM to assist me.

  4. #924
    Community Member Seamonkeysix's Avatar
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    Mar 2006
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    Colorado
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    1,203

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    Just bought the Collector's Edition. Paid, got receipt from PayPal saying paid...site never gave me a code or way to redeem. Now what?
    “No Battle Plan Survives Contact With the Enemy”

  5. #925
    Community Member Zonixx's Avatar
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    Jan 2012
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    696

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    Quote Originally Posted by Seamonkeysix View Post
    Just bought the Collector's Edition. Paid, got receipt from PayPal saying paid...site never gave me a code or way to redeem. Now what?
    Wait about 20 minutes, you should get a code in your email but there is a delay.
    If you are reading this, that probably means I am broadcasting live @ http://www.twitch.tv/ZonixxTV

  6. #926
    Community Member MartinusWyllt's Avatar
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    May 2010
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    When I bought it there was a confirmation page that had the key code near the top. Got the email. of course, that had it there too but didn't have to wait.

  7. #927
    Community Member
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    Feb 2006
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    619

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    Quote Originally Posted by CMPetro View Post
    They ever gonna fix the problem with the Tome of Learning Upgrade - Lesser to Greater? Used my Lesser Tome of Learning from MotU preorder before I TR'd and after the TR I can not use my Tome of Learning Upgrade - Lesser to Greater. Tells me I don't meet the prereqs. I've submitted 4 tickets including in game and bug reports. No response.
    This is a known issue and they are working on it and they were planning to put the fix in with the next normal patch. They decided to not do a hotfix for it.

    It seems the problem is that, although you are getting the xp bonus, the flag that marks the character as having used the lesser tome is getting reset on TR. Its inconvenient but not as game breaking as the stuff that was hotfixed recently.

  8. #928
    Community Member Willibold's Avatar
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    Dec 2009
    Location
    Salisbury,Centre of the Universe, UK
    Posts
    213

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    Thank you to all at TURBINE for their patience with a total numpty. Yes folks, it was me who screwed up , not TURBINE, and I apologise for both being an irritating twerp, and for wasting folks time.

    Public Apology.
    Willibold,Hesteban,Tooflower,Commabayou,Skummspawn ,Machiavehlli,,and Dramoh.
    Look out for them in-game.Tyrs Paladium on the big G ftw


  9. #929
    Community Member
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    Apr 2010
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    3

    Default Pre-Purchase: Does it make you a Premium account?

    Hello,

    This question is probably not new, but I really do not have the time now to read through everything.

    If I am currently f2p and I wish to buy expansion in the pre-purchase period, does that make me a premium player also?

    And another thing. Is it correct or just a rumor that premiums get 2 extra character slots per server?

    Thx for the help!

    See you guys in the game!

  10. #930
    Hero Phoenix-daBard's Avatar
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    Dec 2009
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    Beaverton, Oregon
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    1,290

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    Quote Originally Posted by Icecutter View Post
    Hello,

    This question is probably not new, but I really do not have the time now to read through everything.

    If I am currently f2p and I wish to buy expansion in the pre-purchase period, does that make me a premium player also?

    And another thing. Is it correct or just a rumor that premiums get 2 extra character slots per server?

    Thx for the help!

    See you guys in the game!
    Spend money = premium

    For the rest of your questions, read this page: http://www.ddo.com/vip

  11. #931
    Community Member
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    Apr 2010
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    3

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    Thx for the answer and the link!

  12. #932
    Community Member
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    Mar 2011
    Posts
    1

    Wink Master Arteficer

    Hi Tolero, when the master arteficer raid return up?

    Ty for now

  13. #933
    Hero DanteEnFuego's Avatar
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    Apr 2010
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    Last House on the Left
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    Quote Originally Posted by Calunia View Post
    Hi Tolero, when the master arteficer raid return up?

    Ty for now
    Noting tis is your first post...

    Probably good to put this in a thread about the updates, patches or something other than this mostly dead thread about the Cakes... Not trolling, just trying to help. Also, check Dev Posts to see their lastest posts for more current information. Welcome to the forums!
    "The lion cannot protect himself from traps, and the fox cannot defend himself from wolves. One must therefore be a fox to recognize traps, and a lion to frighten wolves." Niccolò Machiavelli
    Thelanis: Arbix Completionist (23rd Life), ArbySoul, ArbyBarb, ArbyPriest, Arbificer etc.

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