We are continuing to work to implement fixes for these issues, and will have more information as soon as possible. Thank you for your patience!
I've also added this to our original post in the thread. Thanks.
I had successfully activated the first ticket on my primary character on Orien and then got squat on my next character tried on same server.
Trying to put in a Support Ticket gets me nowhere as the system doesn't recognize the "Menace of the Underdark Pre-Purchase Ticket" as a valid item in any of the following:
Any advice for making my character who had not received his due bonuses to get them or be enabled to receive them later?
Thanks for the heads up, even if a bit late.
Won't bother with the tickets until this issue is resolved.
I noticed some people posted on here that may have been confused by the delivery and claim process and may not have had glitches for some of these issues.
"Didn't get cosmetic pets" I don't know anyone that successfully got their main redemption that did not get cosmetic pets as well. Some people didn't notice they had an overfull inventory or didn't see the clickies for the collars and pets though. Learning how to summon the pets on different characters takes some poking around or explanation. A new pet paw tab is on the character inventory sheet that allows you to access the cosmetic pets on any character once they have been initially summoned. you can also reneam your pets there, but be aware the pet is an account pet and not a character pet. they can only be reneamed once and it sticks for whoever summons it.
"Didn't get bonus/extra points" There is a claim key that needs to be added in the ddo store add points field to add the points. Check your order for the key, open the ddo store, and type/paste the key and hit enter. This is what I had to do to make the points show up in my account. I believe this is because it is a 3rd party "selling" the order and you need to fulfill it at the ddo store.
I have 14 or so glitched delievery characters and I purchased the big points bundle option too.
hope this helps.
I tested on multiple servers on diff toons and the ONLY place they work for me so far is on the bridge in the market closest to the harbor. I would recomend testing it on a diff server b4 you do it on your main. Just to make sure it works for you.
Dear Turbine/DDO devs,
Next time you go do something like this, test it on lama land first, k?
Whoever else adgrees and momsboy.
Last edited by Momsboys; 02-29-2012 at 04:35 PM. Reason: Cuz i could
So, still no answer as to what those of us that ate the cake and got nothing are to do. I ate my cake on two toons with no problem. Then when I went to get a +2 Int tome for a thrid toon, nothing happened! Are we going to get a chance to get our cake back or what? If we aren't to put in a ticket, then how are you to know who needs the help and who doesn't?
Thelanis - Children of Death officer
Souladar 8/2 Arti/Monk TR, Chopnslash 20 Barbabain, Readyaimfire 24 Arti, Medco 21 Healer
Got back to work in last couple of days so I didn't have the time to log in. Thought the issue would be fixed by now, and I'm surprised to see the hotfix didn't come up yet...
Oh well, guess its time to farm Dreaming Dark...
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The Photomancer, Zerg Tribe's resident piking pirate.(Tell): Abbinormal tells you, 'thank you for opening my eyes to what people think of teamwork, for bringing to the light what this game really is, have it all you want, as soon as i log out, I am removing this garbage from my computer'
Thanks for giving this so much attention. I recieved all of my pre-order things, but when I used my cake on my wizard,Haylern. I didn't get the +2 Con tome I wanted. Oddly enough, the Djinn appeared in the middle of a Xorian Cypher run, don't think that was on purpose, heh.
didnt get the memo on the cake till it was too late happy you guys are on top of thing ty
so i claimed my preorder ticket before seeing all the hubbub on 2 toons one recieved everything, i think and the second did not get his tome of lesser learning standing by. i know you guys are busy. thanx for all the hard work
Recieved cake and ticket fine on all but one toon on Cannith server; on first, second, and third worked fine then on forth Radaker 17th lvl Artificer failed to recieve ticket items and cake failed. Worked on fifth toon and on other servers.
Another update regarding cakes and pre-purchase items...
Tomorrow morning there will be a hotfix to correct the item delivery issues. This will allow players to resume activating their pre-purchase items and cakes. Please note: when the worlds come up, if you've already had item delivery issues, we'll be handling these after the hotfix has been applied. More info will be provided for players who already lost their items. Please continue to follow this thread for the latest information on pre-purchase items and cakes. Thanks for your patience everyone!
Talked to my Djinni he ate my cake and didn't give me my tome.....
and I couldn't log a ticket (probably overloaded)
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