There I was running around Ghallanda, seeing the new pre-purchase goodies, i.e. masks and critters, running around, and I asked some of the people with them how they liked them. I have been with DDO sinice before their 1st birthday bash. I know bugs pop in. I had already been playing a looooong session, debating as a VIP if I wanted to spend $$ on something where if I waited I would get much of it for free.
The last person I spoke with said they loved it, but it took between 1 to 2 hours to actually get it. I finally made a decision to get it. I minimized DDO and proceeded to go to the buy screen. I paid my $80, within an hour, got my panther icon, that ONLY warned me of the first toon to click this gets the greater tome, everyone else gets the lessers. Fine. I selected my candidate, clicked, waited couple hours, couple more, THEN I hear everyone talking about bugs.
Since the promo goes from 2/27 to 6/25....I'd have likely waited for the all clear to buy and use HAD there been some kind of IN GAME warning system. Question, part rethoric, part wanting an answer. How can a system be set-up, or an existing system used, to warn people who are in game? New messages put in the login screen do no good if your already logged in.
Bad news - One of my toons clicked the kitty. Good news - Cause I read that the first toon to use it gets the greater book, I was waiting to make sure they got it and not click on all my toons and play a version of Russian roulette hoping they stayed queued in order.
And I agree, periodic updates would be nice. Something general would be good, like: Found where the problem is, still looking, expect to have fix in 12 hrs, 24 hrs. Something would be better than nothing. Right now I feel like Turbine is a void where communication is concerned. And to address someone else's comment (not going thru 7 pages just to do the quotes thing). Yes, I would rather they fix the problem than constant updates, but I'm saying periodic updates, surely they can spare someone for 5 mins every 6 hrs?
In the mean time, I play the waiting game like everyone else.