I simply propose that DDO institute a survey sent to the players private E-mail address after the closure of any submitted in game ticket.
I see both bad (more) and good (less) from the player base on the in game customer service, and I simply propose you follow suit of WoW and send a survey to players so that they can rate the GM on their performance of the issue.
I honestly do not know what else there is to say about this idea, I will let it speak for itself.
(I do apologize for bringing WoW into it though, it is the only other MMO I played that does send a private E-mail to the players E-mail about their session with the GM that just helped them)
EDIT: As of 1/30/2012: With reply number 97, the petition stands at: 58(give or take one) votes for adding a GM feedback survey, 3 vote NOT for adding a feedback survey. My vote doesn't count.
I will try to keep this tallied on a daily basis (I won't bother changing the date if the numbers do not change though). Thank you all for your participation in this "survey".
Second EDIT: This statement is made after examining the in game service forums, and seeing so very few GM's or CSR's responding to threads posted in them. So in addition to the OP, I want to add the following: [in brackets below]
[ I now want to add to my original post, opening a thread in the in game service forums should also mean a player should be sent a survey, valid for 2 weeks time, to fill out covering the basics of response time, help received, and a comment box at the end. No more than 1 survey per account per month on the forum though to prevent abuse and all that. ]
Turbine has a new online support page. In the upper left is the 'support center tab', click that, and then click submit feedback. New link : http://support.turbine.com/ics/support/splash.asp
Or you can go directly to the new feedback survey with this link: http://support.turbine.com/ics/support/feedback.asp My advice is to never use the <criticism> as your type of feedback, lol, instant round file.