Up until recently I've done a fair bit of trading through the marketplace forums, both buying and selling. However, recently I have found this process to be exceptionally frustrating.
Buyers that consistently make offers well below the sellers explicitly stated asking price, buyers that contact you and then never show up to make the trade, sellers that don't respond to messages, sellers that sell an item they already agreed to sell to another. Buyers and sellers both harassing each other and other marketplace users. It's gotten to the point now where I just don't want to use the marketplace, unless it's with someone I know and have dealt with before. I know a good friend of mine refuses to use it after too many bad experiences, and has asked me to do his trading for him.
This is bad for business, for both buyers and sellers. Keeping our market a welcome place will mean that more of us end up getting what we need. In order to foster better business amongst all parties, I would like to request that Ghallanda folks start showing a little more respect for their fellow traders, and understand that it can be a frustrating process for all involved. In this respect, I have a few small suggestions.
1. Respond to messages (well, to polite messages). If an item is already sold, tell other potential buyers. Don't leave them hanging. Don't have them waste their time constantly checking to find out if you're online when the item is already gone. If their offer is not what you're looking for, tell them, and suggest an alternative deal. Not responding to an honest request to do business is exceptionally rude, and will make people not want to trade with you.
2. If you put something up for auction style sale with a set end date, stick to that end date. Some people aren't online 24/7, or some people see a post, and see that they have a day or two to make an offer, so they want to take time to assess their inventory and see what they can afford to pay, or they want to determine the items value by talking to guildies. If you make a claim in your post, stick to it.
3. If you have multiple people offer to buy an item, select one (probably the first, but whatever mechanism you want to use) and try to set up arrangements with them. Tell the other potential buyers that somebody else has already expressed interest but that you will let them know if it falls through. Don't tell 6 different people that you will trade with them. Twice in the past week I have received a response to an offer to make a purchase, indicating that I should contact them in game to make the trade. In both instances I was online within the hour, and both times was told the item was already gone. If you don't plan to sell to me, that's fine, but don't lead me on. I took time out of my personal life to go online to make those trades.
1. Stick to your offers. If you offer somebody X for their Y, don't decide a day later that you actually only want to offer Z. Some of the more courteous sellers will actually stick to their commitments, so when you offer to buy their item they may turn down other offers. When you back out you waste the sellers time, and possible also cost them a trade if they have turned down other offers.
2. Respond in a timely fashion. If you agree to make a trade, contact them in game as soon as you can, or at least let them know when you will be online. Don't drag it out for days, as again, a courteous seller may have turned down other offers in order to trade with you.
3. If a seller indicates their asking price, don't send them ridiculous offers. If you have another item you wish to trade that you think is the same value as their asking price, that's fine, but don't offer 3 large bones when somebody is asking for a flawless red.
Finally, buyers and sellers both. Don't state in one post that you are buying X for 2 scales, and then in another post that you are selling X for 4 scales. This is just downright offensive, and those of us that read the forums regularly will easily see what's going on.
I hope this post doesn't sound too preachy, I just want to have a friendly trading environment where we can all make fair deals Showing your fellow traders the smallest amount of respect will make it better for all of us. Just remember to treat your buyers and sellers the way you would want them to treat you.