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  1. #1
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008

    Default GTCs Fixed! and Product Key Upgrade Information

    Hey guys,

    I am VERY happy to announce that GTC now properly work for all accounts, regardless of status. Add away!

    GTC Info

    • To add a GTC to a subscription, please follow these directions:
      • Go to
      • Log in to Manage Your Turbine Account with the username and password that you use to log into the game.
      • Scroll down the page until you are looking at the DDO subscription box. Click on the "Get Unlimited Access" button.
      • On the next page, choose "Game Card or Other Payment Methods".
      • Enter the GTC/ game card in the appropriate space on the next page that appears.
      • Click on the "Submit" button.
      • Please read the Terms of Service and check the "I agree to the Subscription Terms & Conditions, Terms of Service and Privacy Policy." box if you agree.
      • Click the "Place My Order" button.
      • The time will be added to the account.

    • There are GTCs that may give an error which notes that the Game Card is not valid. If this is the case, please contact the Account Management department and they will be happy to assist you. If you call, be sure to have the GTC ready, and if you submit a web form, be sure to include the code.
    • Please note if the card starts with GTC that you should ignore those 3 characters.
    • If the code has any "O" or "0" ( O as in Orange or Zero) please enter them as a "Q" instead (like Queen).
    • GTCs can not be used in the Product Key field

    How to use Multiple GTCs
    You can now add GTCs to your account at any time. Additionally, please note that you lose NO time by adding a GTC in the middle of active time. The time included with the new GTC will always be added after the end of the current time. For example:

    • Bob has an account that is currently active on a GTC through February 14th.
    • He adds a 60 day GTC on February 2nd.
    • His new expiration date will now be April 14th (NOT April 2nd).

    Product Key Additions
    In most cases, product keys can be successfully added (including any included play time) to active subscriptions. They can also be used to create new subscriptions.

    There is an issue at this time where the billing system will allow you to add a product key to a non-active account. However, if there is any play time included it may not be added to the account. If you experience this issue, please contact the Account Management department. You can call or submit a web form. Information for both is in my signature.

    Last edited by daVoyd; 12-02-2011 at 03:24 PM. Reason: consolidating info
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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