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  1. #1
    Community Member
    Join Date
    May 2006
    Posts
    2

    Default cant get into game

    Ok im able to load the game and get to the log in screen. Im able to log in and select my server and here is where the problem starts. As soon as i select the server it goes to connect to the game and it locks up and all i have is a black screen. Ive tried updated my drivers, ive uninstalled and reinstalled dungeons and dragons. Im using windows 7 any ideas would be greatly appreciated.


    Thanks

  2. #2
    Community Member
    Join Date
    Jun 2009
    Location
    Kent, UK
    Posts
    1,103

    Default

    Are you using Intel graphics and is the UI visible snake605?

    Known Issue: Black Screen With Visible UI: Some Intel users may find that when DirectX 10 is enabled, only their UI is visible and the rest of their screen is black. If this occurs, we recommend you disable DX10, enable DX9, and restart the game client.
    If not, please open the knowledgebase portal:
    http://support.turbine.com/ics/suppo...p?deptID=24001

    which will allow you to access this article:
    http://support.turbine.com/ics/suppo...questionID=355

  3. #3
    Community Member
    Join Date
    May 2006
    Posts
    2

    Default

    There is no visible ui. I get a window that is up that doesnt respond and my desktop is still seen in the background. It says im using directx 11 and my video card is nvidia geforce gts 250. Ive tried everything i can think of.

  4. #4
    Community Member
    Join Date
    Jun 2009
    Location
    Kent, UK
    Posts
    1,103

    Default

    If the screen is completely black immediately after selecting your server then as per the article I linked, it is normally firewall related.

    Did you remove and re-add the exceptions? What security product do you use and have you checked your router ports are open as well?

    Please post a dxdiag just to confirm your drivers are correct:
    http://forums.ddo.com/showthread.php?t=199719

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