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  1. #1
    Community Member Anarkius's Avatar
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    927

    Default Launcher freezing at update...

    My DDO Launcher is freezing up when it gets to the "Game Update Progress / Status" screen.

    Was running fine yesterday until about 8pm (EST) when I logged off. Any ideas??

    Oh, Windows Vista - btw.

    EDIT: Finally got an error message:
    An error has occured.
    Please contact Technical Support with the following information:

    System.NullReferenceException: Object reference not set to an instance of an object.
    at System.Windows.Forms.NotifyIcon.ShowContextMenu()
    at System.Windows.Forms.NotifyIcon.WindProc(Message& msg)
    at System.Windows.Forms.NotifyIconNativeWindow.Callba ck(IntPtr hWnd, Int32 msg, Int Ptr wparam, IntPtr Iparam)
    Last edited by Anarkius; 10-28-2010 at 08:08 PM.
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  2. #2
    Customer Service Representative Thokal's Avatar
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    Jan 2010
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    44

    Default

    This error usually indicates a connection problem. Because there are many possible causes for connection issues, I'd recommend opening a support ticket using the link at the bottom of my signature so we can review your system information and narrow it down.

  3. #3
    Community Member Anarkius's Avatar
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    Default

    Thank you for your somewhat timely and useless response to my issue. I appreciate the fact that you responded, but am somewhat disappointed (alhough not really all that surprised) at both the length of time it took for a response and the lack of a possible solution.

    I will submit a support ticket as you have suggested though. Hopefully it will not take the 1-3 BUSINESS days for a response or solution. Ah well who wanted to participate in the Mabar event anyways???

    Have a nice day and enjoy your weekend (which I am sure does not count as a business day).

    EDIT:

    I wanted to take a moment to apologize for my sarcastic and venomous remarks, I do realize that "connection issues" can be difficult to troubleshoot. It is just disheartening that it took right at 24 hrs to solicit a response (although I am truely grateful for receiving one at all) and a lack of possible solutions, even educated guesses. I am not an IT person, but do have some limited knowledge to networking and troubleshooting connection issues. I have checked everything I can think of on my end (router, modem, firewall, etc) and have not yet found a solution to the problem on my own, that is why a subjected myself to the "Technical Support" forum.

    My comments are not entirely directed at you, Thokal, but more expressions of my frustration in general. Thank you for doing your job by contacting me and being a representative for Turbine, I apologize that you happened to receive the focus of my aggitation at this point.
    Last edited by Anarkius; 10-29-2010 at 07:32 PM.
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  4. #4
    Community Member Anarkius's Avatar
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    Default

    the most recent attempt log:

    Code:
    Launcher execution begins: 10/29/2010 7:00:13 PM                                                     10/29/2010 7:00:13 PM
    Command line: "C:\Program Files\Turbine\DDO Unlimited\TurbineLauncher.exe" -mce -invoker             10/29/2010 7:00:13 PM
    Administrator: False                                                                                 10/29/2010 7:00:13 PM
    UAC enabled: True                                                                                    10/29/2010 7:00:13 PM
    Mutex Created: "C:_Program Files_Turbine_DDO Unlimited_TurbineLauncher.exe"                          10/29/2010 7:00:13 PM
    
    NHN: Initializing NHN authentication                                                                10/29/2010 7:00:13 PM
    Read user settings file.                                                                             10/29/2010 7:00:13 PM
    Installed resources:                                                                                 10/29/2010 7:00:13 PM
        en      en English "Select a Language"                                                           10/29/2010 7:00:13 PM
                                                                                                         10/29/2010 7:00:13 PM
    Target culture: "en-US"                                                                              10/29/2010 7:00:13 PM
    Looking for resources in "en-US"                                                                     10/29/2010 7:00:13 PM
    Looking for resources in "en-GB"                                                                     10/29/2010 7:00:13 PM
    Looking for resources in "en"                                                                        10/29/2010 7:00:13 PM
    Final resource culture: "en"                                                                         10/29/2010 7:00:13 PM
                                                                                                         10/29/2010 7:00:13 PM
    Resources library:                                                                                   10/29/2010 7:00:13 PM
        FileName:        C:\Program Files\Turbine\DDO Unlimited\en\TurbineLauncher.resources.dll         10/29/2010 7:00:13 PM
        FileVersion:     1.21.3890.25172                                                                 10/29/2010 7:00:13 PM
        AssemblyVersion: 1.21.3890.25172                                                                 10/29/2010 7:00:13 PM
        BuildTime:       8/26/2010 2:59:04 PM Eastern Daylight Time                                      10/29/2010 7:00:13 PM
                                                                                                         10/29/2010 7:00:13 PM
    ConfigurationSettings.AppSettings:                                                                   10/29/2010 7:00:13 PM
        Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              10/29/2010 7:00:13 PM
        DataCenter.GameName=DDO                                                                          10/29/2010 7:00:13 PM
        DataCenter.DefaultCenter=DDO                                                                     10/29/2010 7:00:13 PM
        Product.DocumentFolder=Dungeons and Dragons Online                                               10/29/2010 7:00:13 PM
        Launcher.DocumentFolder=Launcher                                                                 10/29/2010 7:00:13 PM
                                                                                                         10/29/2010 7:00:13 PM
    Enter LoadPrivateFonts                                                                               10/29/2010 7:00:13 PM
        FontFamily "Village" loaded.                                                                     10/29/2010 7:00:13 PM
    Exit LoadPrivateFonts                                                                                10/29/2010 7:00:13 PM
                                                                                                         10/29/2010 7:00:14 PM
    ---------------------------------------------------------------------------------------------------  10/29/2010 7:00:14 PM
                                            System Information                                           10/29/2010 7:00:14 PM
    ---------------------------------------------------------------------------------------------------  10/29/2010 7:00:14 PM
         Operating System: Microsoft® Windows Vista™ Home Basic  (6.0.6002, Build 6002) Service Pack 2   10/29/2010 7:00:14 PM
                 Language: English (United States)                                                       10/29/2010 7:00:14 PM
      System Manufacturer: GATEWA                                                                        10/29/2010 7:00:14 PM
             System Model: 06DT04B_                                                                      10/29/2010 7:00:14 PM
                     BIOS: Default System BIOS                                                           10/29/2010 7:00:14 PM
                Processor: GenuineIntel x64 Family 15 Model 4 Stepping 7 (2.67GHz)                       10/29/2010 7:00:14 PM
                   Memory: 2044MB RAM                                                                    10/29/2010 7:00:14 PM
                Page File: 244MB used, 2100MB available                                                  10/29/2010 7:00:14 PM
          Cipher strength: Min=40-bit, Max=128-bit                                                       10/29/2010 7:00:14 PM
         .NET CLR version: 1.1.4322.2470 ()                                                              10/29/2010 7:00:14 PM
    Default Proxy Address:                                                                               10/29/2010 7:00:14 PM
       BypassProxyOnLocal: False                                                                         10/29/2010 7:00:14 PM
               BypassList:                                                                                                      10/29/2010 7:00:14 PM
    ---------------------------------------------------------------------------------------------------  10/29/2010 7:00:14 PM
                                                                                                         10/29/2010 7:00:14 PM
    Initialization status: "Logging module version data"                                                 10/29/2010 7:00:14 PM
                                                                                                         10/29/2010 7:00:15 PM
    Assemblies:                                                                                          10/29/2010 7:00:15 PM
        ModuleName:      TurbineLauncher.exe                                                             10/29/2010 7:00:15 PM
        FileName:        C:\Program Files\Turbine\DDO Unlimited\TurbineLauncher.exe                      10/29/2010 7:00:15 PM
        Comments:        (RELEASE) Launches Turbine MMORPGs.                                             10/29/2010 7:00:15 PM
        FileVersion:     1.21.0.0                                                                        10/29/2010 7:00:15 PM
        AssemblyVersion: 1.21.3890.25214                                                                 10/29/2010 7:00:15 PM
        BuildTime:       8/26/2010 3:00:28 PM Eastern Daylight Time                                      10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:        C:\Program Files\Turbine\DDO Unlimited\ControlLibrary.dll                       10/29/2010 7:00:15 PM
        Comments:        (RELEASE) New versions of controls which properly support background images and colors. 10/29/2010 7:00:15 PM
        FileVersion:     1.21.0.0                                                                        10/29/2010 7:00:15 PM
        AssemblyVersion: 1.21.3890.25133                                                                 10/29/2010 7:00:15 PM
        BuildTime:       8/26/2010 2:57:46 PM Eastern Daylight Time                                      10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
    Libraries:                                                                                           10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\AxInterop.SHDocVw.dll                        10/29/2010 7:00:15 PM
        FileVersion: 1.1.0.0                                                                             10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\Interop.PatchWrapper.dll                     10/29/2010 7:00:15 PM
        FileVersion: 2.1.0.0                                                                             10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\Interop.SHDocVw.dll                          10/29/2010 7:00:15 PM
        FileVersion: 1.1.0.0                                                                             10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\PatchClient.dll                              10/29/2010 7:00:15 PM
        FileVersion: 01,05,03,10006                                                                      10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\PatchWrapper2.dll                            10/29/2010 7:00:15 PM
        FileVersion: 2, 0, 0, 1                                                                          10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\PatchWrapper2PS.dll                          10/29/2010 7:00:15 PM
        FileVersion: 2, 0, 0, 1                                                                          10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\SelfPatch.dll                                10/29/2010 7:00:15 PM
        FileVersion: 01,05,02,08000                                                                      10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\TTEPatchClient.dll                           10/29/2010 7:00:15 PM
        FileVersion: 1.8.0.10                                                                            10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Program Files\Turbine\DDO Unlimited\zlib1T.dll                                   10/29/2010 7:00:15 PM
        FileVersion: 1.2.3                                                                               10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
        FileName:    C:\Windows\system32\schannel.dll                                                    10/29/2010 7:00:15 PM
        FileVersion: 6.0.6002.18290 (vistasp2_gdr.100810-0340)                                           10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
                                                                                                         10/29/2010 7:00:15 PM
    Initialization status: "Registering update wrapper"                                                  10/29/2010 7:00:15 PM
    Initialization status: "Constructing data center browser"                                            10/29/2010 7:00:15 PM
    Initialization status: "Constructing alert service"                                                  10/29/2010 7:00:15 PM
    Initialization status: "Constructing configuration service"                                          10/29/2010 7:00:15 PM
    Initialization status: "Constructing authentication service"                                         10/29/2010 7:00:15 PM
    Initialization status: "Constructing update service"                                                 10/29/2010 7:00:16 PM
    Initialization status: "Constructing UI manager"                                                     10/29/2010 7:00:16 PM
    Initialization status: "Constructing phase engine"                                                   10/29/2010 7:00:16 PM
    autoPatchTimer interval: 14400000                                                                    10/29/2010 7:00:16 PM
    Enter ProxySettings.Apply                                                                            10/29/2010 7:00:16 PM
    Using ProxyAccess.PreConfig (Windows Internet Options proxy)                                         10/29/2010 7:00:16 PM
    Leave ProxySettings.Apply                                                                            10/29/2010 7:00:16 PM
    Initialization status: "Getting data centers"                                                        10/29/2010 7:00:16 PM
    Current Data Center: DDO                                                                             10/29/2010 7:00:16 PM
    AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx                                     10/29/2010 7:00:16 PM
                                                                                                         10/29/2010 7:00:16 PM
    World status servers:                                                                                10/29/2010 7:00:16 PM
        Khyber @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.47               10/29/2010 7:00:16 PM
        Cannith @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.11              10/29/2010 7:00:16 PM
        Orien @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.29                10/29/2010 7:00:16 PM
        Sarlona @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.50              10/29/2010 7:00:16 PM
        Argonnessen @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.20          10/29/2010 7:00:16 PM
        Ghallanda @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.32            10/29/2010 7:00:16 PM
        Thelanis @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.69             10/29/2010 7:00:16 PM
                                                                                                         10/29/2010 7:00:16 PM
    Initialization status: "Getting remote configuration"                                                10/29/2010 7:00:16 PM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml"           10/29/2010 7:00:16 PM
    Configuration.AppSettings:                                                                           10/29/2010 7:00:16 PM
        LauncherConfig.DateTime=10/20/10 6:40 AM                                                         10/29/2010 7:00:16 PM
        LauncherConfig.RefreshFrequency=15                                                               10/29/2010 7:00:16 PM
        GameName=DDO                                                                                     10/29/2010 7:00:16 PM
        Patching.ProductCode=DDO                                                                         10/29/2010 7:00:16 PM
        GameClient.Filename=dndclient.exe                                                                10/29/2010 7:00:16 PM
        GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 10/29/2010 7:00:16 PM
        GameClient.ResetGraphicsArg= --safe                                                              10/29/2010 7:00:16 PM
        GameClient.AlwaysPatchHighRes=true                                                               10/29/2010 7:00:16 PM
        GameClient.HighResPatchArg= --HighResOutOfDate                                                   10/29/2010 7:00:16 PM
        GameClient.RequiredVersion=0                                                                     10/29/2010 7:00:16 PM
        GameClient.ForwardVersion=0                                                                      10/29/2010 7:00:16 PM
        URL.UpdateDownload=http://downloads.turbine.com                                                  10/29/2010 7:00:16 PM
        Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe                                                   10/29/2010 7:00:16 PM
        URL.Support=http://www.ddo.com/support/                                                          10/29/2010 7:00:16 PM
        URL.Home=http://www.ddo.com                                                                      10/29/2010 7:00:16 PM
        URL.Community=http://www.ddo.com                                                                 10/29/2010 7:00:16 PM
        URL.Account=https://myaccount.turbine.com                                                        10/29/2010 7:00:16 PM
        URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER                             10/29/2010 7:00:16 PM
        URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13                 10/29/2010 7:00:16 PM
        URL.Account.Post=https://myaccount.turbine.com/?page_id=29                                       10/29/2010 7:00:16 PM
        Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 10/29/2010 7:00:16 PM
        Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 10/29/2010 7:00:16 PM
        Activate.Account.BuyNow=true                                                                     10/29/2010 7:00:16 PM
        Threshold.Account.DaysLeft=35                                                                    10/29/2010 7:00:16 PM
        Activate.Account.DaysLeft=false                                                                  10/29/2010 7:00:16 PM
        LauncherConfig.SubscriptionRefreshFrequency=60                                                   10/29/2010 7:00:16 PM
        Subscription.FreeToPlay=true                                                                     10/29/2010 7:00:16 PM
        URL.PrivacyPolicy=http://www.turbine.com/?page_id=59                                             10/29/2010 7:00:16 PM
        URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1                10/29/2010 7:00:16 PM
        URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt                    10/29/2010 7:00:16 PM
        URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt                10/29/2010 7:00:16 PM
        URL.LogoButton1=http://www.turbine.com                                                           10/29/2010 7:00:16 PM
        URL.LogoButton2=http://www.wizards.com                                                           10/29/2010 7:00:16 PM
        URL.LogoButton3=http://www.hasbro.com                                                            10/29/2010 7:00:16 PM
        URL.LogoButton4=http://www.atari.com                                                             10/29/2010 7:00:16 PM
        WorldUpdateRate=1                                                                                10/29/2010 7:00:16 PM
        PatchWindow=30                                                                                   10/29/2010 7:00:16 PM
        PatchConnectRetryInterval=1                                                                      10/29/2010 7:00:16 PM
        DisablePatch=false                                                                               10/29/2010 7:00:16 PM
        EmailAddress.Errors=LauncherErrors@turbine.com                                                   10/29/2010 7:00:16 PM
        TrialTokenList=StormreachGuest                                                                   10/29/2010 7:00:16 PM
        URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0}                               10/29/2010 7:00:16 PM
        Eula.en.FilePath=en\DDO Eula - Turbine.rtf                                                       10/29/2010 7:00:16 PM
        Legal.en.Titles=End User License Agreement|Terms of Service                                      10/29/2010 7:00:16 PM
        Legal.DE.Titles=End User License Agreement|Terms of Service                                      10/29/2010 7:00:16 PM
        Legal.FR.Titles=End User License Agreement|Terms of Service                                      10/29/2010 7:00:16 PM
        Legal.English.Titles=End User License Agreement|Terms of Service                                 10/29/2010 7:00:16 PM
        Legal.en-GB.Titles=End User License Agreement|Terms of Service                                   10/29/2010 7:00:16 PM
        Legal.en.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf                                      10/29/2010 7:00:16 PM
        Legal.DE.FilePaths=DE\DDO EULA - Turbine.rtf|DE\DDO TOS.rtf                                      10/29/2010 7:00:16 PM
        Legal.FR.FilePaths=FR\DDO EULA - Turbine.rtf|FR\DDO TOS.rtf                                      10/29/2010 7:00:16 PM
        Legal.English.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf                                 10/29/2010 7:00:16 PM
        Legal.en-GB.FilePaths=en-GB\DDO EULA - Turbine.rtf|en-GB\DDO TOS.rtf                             10/29/2010 7:00:16 PM
        URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 10/29/2010 7:00:16 PM
        URL.ReqSoftwareInstall=http://download.lotro.akamai.turbine.com/ddo/patch/PreInstallListDDO.xml  10/29/2010 7:00:16 PM
        URL.BannerSource=http://content.turbine.com/sites/ddolauncher/ddo_launcherad.png?x=20&y=78       10/29/2010 7:00:16 PM
        URL.BannerTarget=http://content.turbine.com/sites/launcher/ddo.php                               10/29/2010 7:00:16 PM
        WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx                      10/29/2010 7:00:16 PM
        WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 10/29/2010 7:00:16 PM
        WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 10/29/2010 7:00:16 PM
        WorldQueue.Threshold.WaitTimeMultiplier=1.00                                                     10/29/2010 7:00:16 PM
        WorldQueue.Threshold.Medium=300                                                                  10/29/2010 7:00:16 PM
        WorldQueue.Threshold.Long=900                                                                    10/29/2010 7:00:16 PM
        WorldQueue.PollTimer=15                                                                          10/29/2010 7:00:16 PM
                                                                                                         10/29/2010 7:00:16 PM
    Initialization status: "Getting alerts and news"                                                     10/29/2010 7:00:16 PM
                                                                                                         10/29/2010 7:00:16 PM
    Initialization status: "Opening main form"                                                           10/29/2010 7:00:16 PM
    Transition to phase: UpdaterSelectControl                                                            10/29/2010 7:00:18 PM
    Update Option: Local Forward Version is newer than Remote ForwardVersion.                            10/29/2010 7:00:18 PM
    Transition to phase: PrereqInstallControl                                                            10/29/2010 7:00:19 PM
    Microsoft .NET Framework Version 2.0 Redistributable Package (x86) was already installed.            10/29/2010 7:00:19 PM
    Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) was already installed.                   10/29/2010 7:00:19 PM
    Microsoft DirectX 9.0 2009.8 Redistributable was already installed.                                  10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_module_splash.jpg" found. Skipping DDO Splash Screen installation. 10/29/2010 7:00:19 PM
    DDO Splash Screen was already installed.                                                             10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_1.jpg" found. Skipping Loading Screen 1 installation. 10/29/2010 7:00:19 PM
    Loading Screen 1 was already installed.                                                              10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_2.jpg" found. Skipping Loading Screen 2 installation. 10/29/2010 7:00:19 PM
    Loading Screen 2 was already installed.                                                              10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_3.jpg" found. Skipping Loading Screen 3 installation. 10/29/2010 7:00:19 PM
    Loading Screen 3 was already installed.                                                              10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_4.jpg" found. Skipping Loading Screen 4 installation. 10/29/2010 7:00:19 PM
    Loading Screen 4 was already installed.                                                              10/29/2010 7:00:19 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_5.jpg" found. Skipping Loading Screen 5 installation. 10/29/2010 7:00:20 PM
    Loading Screen 5 was already installed.                                                              10/29/2010 7:00:20 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_6.jpg" found. Skipping Loading Screen 6 installation. 10/29/2010 7:00:20 PM
    Loading Screen 6 was already installed.                                                              10/29/2010 7:00:20 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_7.jpg" found. Skipping Loading Screen 7 installation. 10/29/2010 7:00:20 PM
    Loading Screen 7 was already installed.                                                              10/29/2010 7:00:20 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_8.jpg" found. Skipping Loading Screen 8 installation. 10/29/2010 7:00:20 PM
    Loading Screen 8 was already installed.                                                              10/29/2010 7:00:20 PM
    autoPatchTimer.Enabled = True                                                                        10/29/2010 7:00:20 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_9.jpg" found. Skipping Loading Screen 9 installation. 10/29/2010 7:00:20 PM
    Loading Screen 9 was already installed.                                                              10/29/2010 7:00:20 PM
    "C:\Program Files\Turbine\DDO Unlimited\raw\en\logo\ddo_generic_teleport_screen_10.jpg" found. Skipping Loading Screen 10 installation. 10/29/2010 7:00:20 PM
    Loading Screen 10 was already installed.                                                             10/29/2010 7:00:20 PM
    PrereqInstall Phase: Continue                                                                        10/29/2010 7:00:20 PM
    Transition to phase: PatchStatusControl                                                              10/29/2010 7:00:20 PM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml"           10/29/2010 7:15:16 PM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml"           10/29/2010 7:30:16 PM
    Furthermore, it has to be something to do with the game on this pc - loaded up on the wife's craptastic eMachine and the Aspire laptop with no issues.
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  5. #5
    Community Member Anarkius's Avatar
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    FIXED!!!!

    I downloaded the game client again and "REPAIRED" my client since there seemed to be some files "missing" (still not sure how). But am able to log in and play now...

    Back to DDO I go.
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  6. #6
    Customer Service Representative Thokal's Avatar
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    Glad to hear the problem was fixed. When you hear back from Tech Support, just let them know if the problem crops back up again.

  7. #7
    Community Member Anarkius's Avatar
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    Thanks for keeping tabs on the thread - Ill be sure to let tech support know that the problem seems to have been remedied and how.
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  8. #8
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    Hello,
    i have the same problem
    I postet it and got no answer this far.
    It is since the last update.
    Reinstall wouldnt help.
    I run Win7 x 64 and all went fine before the Update.

  9. #9
    Community Member Anarkius's Avatar
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    Ashrok,

    Sorry to hear of your problems

    I did get a response from the support ticket that I submitted, below you will find what Tech Support suggested I do...

    "Thank you for contacting Turbine Technical Support. This issue may be caused if Internet Explorer is not connecting correctly or is unable to connect to the internet at all.

    Internet Explorer does not need to be your default browser, but the game does share Internet Explorer’s system-wide connection settings so if it cannot connect normally then neither can the game.

    Please open Internet Explorer and detail the following in your reply:

    Are you able to browse to the page www.turbine.com and www.playspan.com in I.E.?
    Under the File menu, is Work Offline checked?
    Click on Tools > Internet Options > Connections (tab) > LAN Settings (button). Is “Use a proxy server” activated? (If yes detail what is listed there in your reply please)

    If a proxy server is in use, does disabling it, clicking "Ok" twice and trying to load www.turbine.com now work? (If yes, try the game again as well)

    If the issue persists after confirming the above please also follow the steps outlined below to submit some detailed system information for review:

    Click on the Windows "Start" button and click "All Programs"

    Under "All Programs" click "Accessories" > "System Tools" > "System Information"
    When the "System Information" window opens click the "File" option and then choose "Save" from the menu (please see note below about saving*)
    On the left side of the "Save as" dialog that opens click "Desktop"

    In the "File Name" section type "msinfo" (no quotes) and press the "Enter" key or click the "Save" button.

    Please "zip" (steps how detailed below**) and attach the generated zip file to your reply.

    *Please be aware that there can be quite a large amount of text data contained in the msinfo file. When you begin to save the file please allow the system up to several moments to completely save this data to file, as it can sometimes appear to get "stuck" while saving. Otherwise the data file might be corrupted and cannot be opened.

    **Also be aware that some email providers do not allow some files with certain extensions to be sent as attachments. Zipping the msinfo.nfo file created through the steps above can help prevent issues when mailing it. After saving it to "Desktop" select it by left-clicking on it, and then right-click the file and choose "Send to" > "Compressed (Zipped) Folder", then attach the generated ".zip" file instead.

    Thank you,
    The Turbine Customer Service Team"

    Perhaps this solution would be useful to your issue?
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  10. #10
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    Hello,
    thanks for your trying to help me!

    Are you able to browse to the page www.turbine.com and www.playspan.com in I.E.?
    I tried to browse to these pages with the I.E. and had no problems at all.

    I am not using a proxy server.

    I have done the msinfo file, wher do i send it?

    i am from 3.11. to 20.11. on holidays and afk.
    So please dont wonder if i am not answering after the 3.11., i will be back on 21.11. and answer or repot on.

    Thank you so far!

    Yours

  11. #11
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    Default Me too

    I also am having the exact same problem. I have insured I have the proper proxy settings. I have windows firewall disabled. But I still added all the appropriate programs to the IE exceptions list.

  12. #12
    Customer Service Representative Thokal's Avatar
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    Hi Ashrok/ButchB. You will both want to submit a help request via the link in my signature. Aside from the few questions that we ask regarding proxy info or whether IE is able to browse, we also need to review system information for possible causes. It would be best if you could email us with that directly rather than posting any of that information on the forums. You will have an opportunity to do this via email when we reply to your help request.

  13. #13
    Community Member Anarkius's Avatar
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    What Thokal said...

    A suggsted resolution to MY problem may not fix yours. There are a lot of factors involved when trying to resolve a connection / software issue. The variations in systems alone could prove a lot more important than "I checked my firewall and proxy settings". It could be a software conflict somewhere else.

    I offered the resolution they (Tech Support) offered me, just as a suggestion of a "possible" remedy.If this did not resolve your issue(s), I would definately suggest submitting a "ticket" to Tech and try to have them assist you further - I am no IT guy. I hope you both make it back into game soon.

    On a side note...my issue was not neccessarily an Update7 issue. After updating, my game was still working fine - this issue arose out of the blue. The only cause I can think of for MY issue was unistalling LOTRO (which I had installed to try the F2P atmosphere - not impressed btw) may have removed some of the "shared" information that both games contain. Again this is an psuedo-educated guess on my part. But that is the only thing that changed on my system.

    /shrugs

    good luck
    I believe in mind over matter. If I don't mind, it doesn't matter.

    Sarlona! Yep, back again.

  14. #14
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    @Anarkius: I am sure that your problems doesnt fix mine.

    @Thokal: i dont get it where i can send you my info files via email.
    with your signature i come to this forum or the ticket system.

  15. #15
    Customer Service Representative Thokal's Avatar
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    When we reply to your help request via the ticket system you will be able to reply to our email with your system information attached.

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