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  1. #1
    Community Member
    Join Date
    Jun 2010
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    1

    Default Ultimate Game Card question

    Today I bought 2 Ultimate Game Cards at a local store for $20 each.

    I attempted to redeem them in-game for $40 worth of Turbine points for DDO, but the code was invalid.

    What am I doing wrong?

    Are the UG cards for subscriptions only? I just want to buy points - what is the best way to buy points NOT using credit card or paypal?

    Apologies if this has been answered before, I am not new to gaming, but I am new here.

  2. #2
    eCommerce Director QuarterMasterL's Avatar
    Join Date
    May 2010
    Posts
    17

    Default

    For assistance with the physical Ultimate Game Cards, please contact the Account Management department directly. There are currently some issues with the physical cards that are being sorted out. I have listed the links and contact information for you below. I apologize for the inconvenience. Thank you.

    DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Forum Support / In-Game Support / Premium Services

    Account Management Email Form
    Account Management Phone Support: (781) 407-4020
    Monday - Friday from 12:00 noon - 8:45 pm Eastern

  3. #3
    Community Member
    Join Date
    Mar 2006
    Posts
    17,552

    Default

    Quote Originally Posted by VanSmack2k10 View Post
    I attempted to redeem them in-game for $40 worth of Turbine points for DDO, but the code was invalid.
    What am I doing wrong?
    Are the UG cards for subscriptions only?
    Ultimate Game Cards are only for subscription, which is something you're informed of on the web sites before purchasing the card.

    To use the card for subscription you follow the instructions on the card, which means going to a website belonging to ultimategamecard.com, entering the card numbers, and getting a new number to use on Turbine's DDO account site.

  4. #4
    Community Member Rumbaar's Avatar
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    Oct 2009
    Location
    Melbourne, Australia
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    4,377

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    He did say he brought it from a local store, but you would hope the sales person would have made it clear to him if that was the case.
    Leader - Ωmega Syndicate [L41] guild of Khyber|Orien - www.os.rumbaar.net
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  5. #5
    Community Member
    Join Date
    May 2008
    Posts
    1

    Default ultimate game card

    well if this is suppose to work for subscriptions it isn't even working for that and now i bought a ug card and and i can't use it for either of the things i wanted on ddo

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