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  1. #1
    Community Member
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    Jun 2010
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    Default Mouse gets trapped in second monitor now!!!

    After the patch I find a wonderful new addition, my mouse can freely travel between two monitors while the game is fullscreen. I have been waiting for this in turbine games for YEARS. Then I found the flaw, if I click ANYTHING on that second monitor my mouse gets trapped behind the game. The only way to fix it is to minimize DDO then re-fullscreen it.

    This cannot possibly be the way it's supposed to work? Does noone at turbine test with multiple monitors and DX10? Is there a better workaround or fix for this?

    BTW - this is on a fresh install of DDO with no modifications to any game files.

  2. #2
    Community Member
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    Jun 2010
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    Default

    So i must assume noone else with a multi-monitor dx10 setup has this issue?

  3. #3
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    Sep 2009
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    Actually, I've had the same problem since the patch. Since I'm new to the game, I thought it was just something I had done wrong with the game settings. It's like it's in maximized windowed mode (at least that's what I think it's called). Like you said, I accidentally clicked on the second monitor, and was unable to get back to the DDO screen until I clicked on the game icon on the taskbar. Not a good thing when surrounded by sahuagin.

  4. #4
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    Sep 2009
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    Soooo...if any tech support people happen to see this...is there any way to keep the mouse cursor restricted to the DDO window when using a two-monitor setup? Something I can change in a config file for example? This wasn't happening prior to the latest patch.

  5. #5
    Community Member Rumbaar's Avatar
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    Oct 2009
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    Default

    Was only able to get it to work by running the game in window mode only, not really a solution to Full Screen. But I guess no answer from Customer Support and Service will be forthcoming.
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  6. #6
    Customer Service Representative Mirthgar's Avatar
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    Default

    Quote Originally Posted by Nivinfarr View Post
    Soooo...if any tech support people happen to see this...is there any way to keep the mouse cursor restricted to the DDO window when using a two-monitor setup? Something I can change in a config file for example? This wasn't happening prior to the latest patch.
    I would try going into "Documents"/"My Documents" > "Dungeons and Dragons Online" and opening up the userpreferences.ini file

    In there under [Display] look for 'ConfineFullScreenMouseCursor' and make sure its set to "True" and then find 'AllowFakeFullScreen' and try with that on False/True (ie whichever is selected on yours try the reverse). (You might want to test with "ForceFakeFullScreen" as well).

    NOTE: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  7. #7
    Hatchery Hero Dark_Helmet's Avatar
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    Mar 2006
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    Default

    I run dual screen but set it to windowed for both instances of the game (1 per screen).
    That way I can drag it to the side so I can see some of the LFM info while I do other things (such as browse the alternate forum ). If the LFM was customizable (grrr), I would not have to drag the screen to the right so I don't have to see the useless columns and the new column of blank space showing up. There is a lot of fluff all over the place that I would just get rid of.
    Oh, that's easy. I didn't farm them. I just cheated. -Meghan
    Quote Originally Posted by 404error View Post
    lol, I didnt give it a QA pass.

  8. #8
    Community Member
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    Sep 2009
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    Thumbs up

    This worked for me!

    Quote Originally Posted by Mirthgar View Post
    I would try going into "Documents"/"My Documents" > "Dungeons and Dragons Online" and opening up the userpreferences.ini file

    In there under [Display] look for 'ConfineFullScreenMouseCursor' and make sure its set to "True" and then find 'AllowFakeFullScreen' and try with that on False/True (ie whichever is selected on yours try the reverse). (You might want to test with "ForceFakeFullScreen" as well).
    Not sure if it was the AllowFakeFullScreen=True or ForceFakeFullScreen=True, or the combination of the two. In any case, my mouse stays on my DDO screen unless I go into windowed mode. Thanks!

    PS: Sorry about the late response...I'd forgotten about my post.

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