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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    20

    Default Purchased points + modules, still only 2 char slots

    Is there something I have to do to activate my 2 free character slots?

    It's still showing just 2.

  2. #2
    Community Member
    Join Date
    Dec 2009
    Posts
    1,143

    Default Premium to free downgrade day 4

    Hiya

    There's a major thread on this i think. It may be you are suffering from premium account downgraded to free account bug that's been ongoing for 4 days now. You'll find the thread if you look at "new posts".

  3. #3
    Community Member
    Join Date
    Sep 2009
    Posts
    20

    Default

    Quote Originally Posted by donblas View Post
    Hiya

    There's a major thread on this i think. It may be you are suffering from premium account downgraded to free account bug that's been ongoing for 4 days now. You'll find the thread if you look at "new posts".
    It specifically said that it affected existing premium characters, so I didn't think it applied to me (they mentioned new ones should be fine). But I guess it could be the issue and they were wrong...

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    The issue that has caused Premium accounts to be downgraded may also cause players who are just buying points to not receive Premium access. All of these accounts should be fixed when the larger issue is resolved. Updates about this issue will be posted on the main forum page.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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