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Thread: cant play DDO

  1. #1
    Community Member
    Join Date
    Dec 2009
    Posts
    3

    Default cant play DDO

    i have instaleld and played the game before on this computer, i never uninstalled it but when i open launcher it tells me to download again.. and i check DDO folder and it is filled with files

    can anyone know the fix to this?

  2. #2
    Community Member
    Join Date
    Dec 2009
    Posts
    3

    Default

    so i cant get any help at all?

  3. #3
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    1,163

    Default

    If you have "Turbine Download Manager" (TDM) installed try running the "Validate & Repair" from the right-click menu on the DDO ribbon at the bottom but if you haven't yet definitely open a support ticket as well.

    NOTE: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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