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  1. #1
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008

    Default Delay when Upgrading or Reinstating

    Please be aware that there may be a delay of approximately 2 hours before changes made on the Account Management website take effect in game. This includes upgrades (to VIP) and reinstating accounts.

    You will also need to completely close and restart your game launcher in order to see the changes take effect.

    Please note that this does not affect VIP points. They will still be disbursed within 48 hours of the successful payment as noted in this sticky.
    Last edited by daVoyd; 12-02-2011 at 04:48 PM. Reason: updating link
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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