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  1. #1
    Community Member Brahmina's Avatar
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    Sep 2009
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    Insane Diego
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    229

    Default Re-downloading the Game

    Because of a technical difficulty I experienced in the game, I need to re-download and install the game. However, is there a way to bypass the beginning page for my name and email address, because I only have one email address and it says to use one that is not on file with Turbine (something to that effect).

    Also if I do succeed in re-installing the game will it overwrite the first installment thus losing my character?

    Thank you.
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  2. #2
    Community Member ArgentMage's Avatar
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    Jun 2009
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    Massachusetts
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    682

    Default

    Your username and password credentials are stored on Turbine's servers, not on your machine, so a reinstall won't affect that.

  3. #3
    Community Member ArgentMage's Avatar
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    Jun 2009
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    Massachusetts
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    Default

    Oh, and same with your characters - they're stored on Turbine's server, too.
    No worries there, either.

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    Please download the game from here:

    http://www.ddo.com/ddosupport/download-ddo

    Instead of trying to create a second trial. The system won't let you have more than one trial with the same email address.

    Once it's installed, you'll just log in with the same username and password you always used for the game, and your characters will be on the same server.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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