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  1. #1
    Customer Service Representative Mirthgar's Avatar
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    Mar 2008
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    Default UPDATED! DDO Connection issues and "NForce" Network cards - Please read!

    UPDATE: This thread has been moved to the "Common Technical Issues" thread:
    http://forums.ddo.com/showthread.php?t=202636 (direct reply link here)
    Please update your links/bookmarks




    ***Updated scroll down to my first post "reply"***

    Hi all,

    Technical Support has seen a recent increase in the number of players reporting issues with connection to the game in various ways. In alot of these cases it has been tracked down to "Nforce" (NVidia) onboard networking cards. Check your network cards model via "Device Manager" (steps below) to confirm if yours is an "NForce" card:





    On Windows XP:
    • Click on the Start menu, then right-click on the My Computer icon and choose Properties
    • Select the Hardware tab and click the "Device Manager" button
    • Click the + next to Networking Adapters
    On Windows Vista:
    • Click on the blue Windows logo button and right-click the Computer icon and choose Properties
    • Click the "Device Manager" option on the left of the screen
    • Click the + next to Networking Adapters
    If you do have an Nforce networking card and you are having issues connecting we've gotten reports that reinstalling the "chipset" drivers for your motherboard (which should include drivers for the network card) has in alot of cases remedied the connection issues with the game. Our suspicion is that these cards have a hardware level firewall/security setup that is possibly filtering secure encrypted connections (over https) Definitely follow up with your PC or Motherboard manufacturer and with Nvidia.

    Thank you for reading and we now return you to your regularly scheduled forums...

    EDIT:

    I ran this by some of our engineers who are going to take a look into it, one thing they did suggest is that this might be something in the way .Net 1.1 is interacting with these cards. To test this if you track down that you have an Nforce card and you're experiencing connection issues, try reinstalling .Net 1.1 and its service pack per these steps:

    On XP: Click "Start" > "Control Panel" > "Add or Remove Programs"
    On Vista: Click the round blue "Start" button > "Control Panel" > "Uninstall a Program"

    In the list that comes up look for:
    "Microsoft .Net Framework 1.1"
    "Microsoft .Net Framework 1.1 Hotfix (KB####)"

    Uninstall those starting with 1.1 and then the "hotfix" (which will give an error but should take itself out of the list) and then download and reinstall them from these links:

    Microsoft .Net Framework 1.1
    The 1.1 Service Pack (Hotfix)

    NOTE: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    1,163

    Default

    Some players have reported success doing the following with Nforce network cards:
    1. Download the updated drivers/chipset drivers for the nforce network card or motherboard
    2. Run the Nvidia Control Panel (Note this might require you to download and install "Network Access Manager" application from NVidia)
    3. Enable "First Packet" under Network Settings, add the "Turbine" folder in C:\Program Files to the "First Packet Folders"

    NOTE: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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