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  1. #1
    Community Member
    Join Date
    Jul 2009
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    1

    Default Premium reverted to free?

    I just logged in and my account reverted to free from premium and im back to 2 slots anybody have any idea why or how to fix it?

  2. #2
    Community Member Prism's Avatar
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    Jul 2009
    Location
    New York, USA
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    52

    Default

    The exact same thing just happened to me. I logged out 20 minutes ago to do household stuff, and when I just logged in, it said I was a free account, and I had to select 2 characters as my Actives. The funny thing is, my account details are accurate and still show my history of purchasing TP.

    EDIT: I submitted a ticket (http://www.ddo.com/ddosupport) so I suppose all I can do now is play the waiting game.
    Last edited by Prism; 09-29-2009 at 08:04 PM. Reason: ticket

  3. #3
    Community Member
    Join Date
    Jun 2009
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    1

    Default

    Same here... I just checked my account settings to see what was up. It seems they changed my original account that I had way back before DDO launched originally to my Premium account and downgraded the EU account to free. When I log into the EU account, I still have my purchased points there, but it two of my chars are locked out.

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    This issue should now be resolved, and we do apologize to anyone who experienced this issue. If you previously had Premium access, as far as character slots, etc, you should again have that access.

    Please note, there is a 45 day limit on in-game customer support for Premium subscriptions, after a purchase. However, the other Premium benefits should no longer expire.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member Tuberculozis's Avatar
    Join Date
    Feb 2010
    Location
    Atlantic Canada (GMT-4:00)
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    219

    Default

    Quote Originally Posted by Victorie View Post
    This issue should now be resolved, and we do apologize to anyone who experienced this issue. If you previously had Premium access, as far as character slots, etc, you should again have that access.

    Please note, there is a 45 day limit on in-game customer support for Premium subscriptions, after a purchase. However, the other Premium benefits should no longer expire.
    I'm still having the same problem as the original poster. I just checked my chars, and the 3rd one is still greyed out x_x (The extra 2 slots vanished about a week after I bought something from the DDO store.)

  6. #6
    Community Member
    Join Date
    Sep 2009
    Posts
    5

    Default

    Quote Originally Posted by Victorie View Post
    This issue should now be resolved, and we do apologize to anyone who experienced this issue. If you previously had Premium access, as far as character slots, etc, you should again have that access.

    Please note, there is a 45 day limit on in-game customer support for Premium subscriptions, after a purchase. However, the other Premium benefits should no longer expire.

    Well sad to say but this issue have NOT been solved at several players are still suffering the effects of the downgrade bug. i know i for one still have not regained my premium status even though the issue is claimed to be solved.

  7. #7
    Community Member
    Join Date
    Feb 2010
    Posts
    1

    Default Same here

    My account has been stuck like this since the 27th. I'm sure it will be solved eventually but the little things that are restricted on free are really getting to be annoying

  8. #8
    Community Member
    Join Date
    Apr 2010
    Posts
    11

    Default

    Quote Originally Posted by Victorie View Post
    This issue should now be resolved, and we do apologize to anyone who experienced this issue. If you previously had Premium access, as far as character slots, etc, you should again have that access.

    Please note, there is a 45 day limit on in-game customer support for Premium subscriptions, after a purchase. However, the other Premium benefits should no longer expire.
    The issue has not been resolved and i want somthing done about it, you keep posting the issue has been resolved it has not.

  9. #9
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    The issue in September of 2009 was resolved.

    A similar issue has occurred now, and we are working to fix it. For updates, please see the front page of the forums.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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