Edit by Mirthgar: These are the merged "Frequently Asked Questions" and "Common Technical Issues" threads, use those links for quick navigation. (Added "NVIDIA 196.75 Driver Alert!" thread as well.

Are you having some trouble with getting Dungeons and Dragons Online: Stormreach to install properly? We can help! We have listed below the common problems that some of our customers are running into. If these do not assist you with your problem please search our extensive Knowledge Base for further assistance, contact our Live Chat or click on one of the Quick Links below.

Quick Start Guide
  1. Installation
  2. DDO Free to Play FAQ's
  3. Firewall Settings
  4. Game Launcher Connection Troubleshooting
  5. Minimum System Requirements

Tech Support Assistance – Official Turbine Technical support
  1. Dungeons and Dragons Knowledge Base
  2. Dungeons and Dragons Technical Assistance Forum

Non-Turbine Websites: Additional sites that could provide you with further assistance.
  1. Techimo
  2. Support Freaks
  3. Tech Guy

Misc
  1. Microsoft Crash Reports - Do I need to send these?
  2. Satellite Connection Help

Bug Reporting


If you come across a bug, the best thing you can do is use the in-game bug reporting function:
  1. Click on the "Help" button. It's the third button from the right and it looks like this: "?"
  2. Click on the "Report Bugs" tab.
  3. Follow the instructions contained therein.

You can also submit an e-mail out of game to ddobugs@turbine.com

Note that sending a report to ddobugs@turbine.com is not the same as requesting Technical Support. If you need a response to help deal with a problem you are having you should send your issue to Technical Support as well as reporting the bug.

How to get our help on the forums


Considering the volume of posts with little to no information attached, I decided to give you some guidelines for getting help.
  1. Search the Knowledge Base. Please. Pretty please. With everything on top.
  2. Describe the problem completely and exactly. Include all error messages. Completely.
  3. Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer.
  4. Post a dxdiag of your computer. This can be obtained by clicking Start->Run, then typing 'dxdiag' (without the quotes). You then can save the information to a text file, and then post it to the forums.
  5. If you're having a launcher issue, please post your launcher logs. These can be found in C:\Documents and Settings\<yourname>\My Documents\Dungeons and Dragons Online\Launcher. On Vista it will be here: c:\users\name\appdata\local\turbine\Dungeons and Dragons online\launcher. Also kindly enclose the log entry with a pair of code tags (click the "#" sign in the editor or type [code] log here [ /code] with no space before the /). This makes it much easier to read.

Code:
I am in a code block! 
 
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, 
sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, 
quis nostrud exerci tation ullamcorper suscipit 
lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie 
consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum 
zzril delenit augue duis dolore te feugait nulla facilisi.
As an added note, a little courtesy goes a long way. There are users who we've worked with constantly trying to get to the game, and they've been in good spirits the whole while. These users have been getting the most attention.