Here is some helpful advice on how to make these forums work for you and to make things easier for us to offer assistance.
- Before posting use the search feature to locate threads with similar problems. You can also click on advanced to just search the Technical forums only.
- Describe the problem completely and exactly. Include all error messages.
- Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer.
- Post a dxdiag of your computer. This can be obtained by:
- Click on the Start Button
- Click on Run
- Type in "dxdiag" (without the quotes). You then can save the information to a text file, and then post it to the forums. When posting please be sure to use code tags (see below for more information on using code tags).
- If you're having a launcher issue, please post your launcher logs. These can be found in:
(Note that the "Local Settings" (XP) and "AppData" (Vista) folders are "hidden" folders, you'll need to enable hidden files and folders view to find them "Tools > Folder Options > View (tab)" on XP or "Organize > Folder and Search Options > View (tab)" on Vista/7 )
- WinXP - C:\Documents and Settings\<username>\Local Settings\Application Data\Turbine\Dungeons and Dragons Online\Launcher
- Vista - C:\Users\<username>\AppData\Lo cal\Turbine\Dungeons and Dragons Online\Launcher
Important note about posting Launcher Logs: When posting these be sure check them for (and remove any) personal info like your "username" or any "CD-Keys" (25 alpha-numeric character strings) that usually list towards the bottom of the log just to er on the side of caution.
How to use Code tags around a dxdiag or launcher logs:
This is how it will look if you have completed the steps correctly. (Use "Preview Post" to see yours)
- Click on the "User CP" link near the top of the forums and go into "Edit Options". In there scroll down to the section detailing what kind of "Editor" you want to use and select the "Full WYSIWYG" option.
- Now when editing your post reply you should have a # option in there
- Paste or type the information you want into a post reply as normal.
- Highlight the text via click and drag with the mouse, then click that # button
- This will place ["code"] at the beginning of the text and ["/code"] after the end of the area you want in the box
- (Note: the above "code" tags have quotes before and after the word "code" to keep them from becoming "actual" code tags)
Code:I am a code box and this allows anything in this box to be viewed easier. It is always best to put a DXDIAG or Launcher logs in code tags.