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  1. #1
    Community Member
    Join Date
    Jul 2009

    Default Old Characters Missing

    I bought the DDO box back in 2006 and played the free trial then payed for a monthly subscription. I had a few characters including a lvl10 wizard named Tatlinka, a paladin named Arphazon and others. I also had a guild named Circle of Light. I believe they were on the Argonnesson server. I checked all the servers and cant find any of my characters.

    I played in the closed beta under the same account but a different subscription(my ddo).
    I understand the beta characters are gone but where are my characters from my old paid subscription?

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008


    It sounds like you may have 2 subscriptions on the same account.
    (Subscriptions = set of characters, account = login name).

    I'd recommend contacting the Account Management department for clarification and assistance.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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