Results 1 to 16 of 16
  1. #1
    Community Member btn2009's Avatar
    Join Date
    Jul 2009
    Posts
    113

    Default how do i get product key?

    Please excuse my ignorance if this is a stupid question, but is buying the boxed game the only way to get a product key? can i not just pay $15 for one? If i subscribe will I get one?
    I have a key for the beta but I am pretty sure this wont work.
    Is it possible to buy the 'boxed' game electronically? from a proper vendor?
    Thanks in advance for any help

    BoB
    Last edited by btn2009; 08-19-2009 at 11:33 AM.

  2. #2
    Community Member Lorien_the_First_One's Avatar
    Join Date
    Dec 2006
    Posts
    17,767

    Default

    Quote Originally Posted by btn2009 View Post
    Please excuse my ignorance if this is a stupid question, but is buying the boxed game the only way to get a product key? can i not just pay $15 for one? If i subscribe will I get one?
    I have a key for the beta but I am pretty sure this wont work.
    Thanks in advance for any help

    BoB
    Go to trial.ddo.com and download the current Live copy of the game along with a 10 day free trial. At the end of the 10 free days you will be able to just upgrade for the montly subscription fee to a standard/vip account.

  3. #3
    Community Member btn2009's Avatar
    Join Date
    Jul 2009
    Posts
    113

    Default

    Quote Originally Posted by Lorien_the_First_One View Post
    Go to trial.ddo.com and download the current Live copy of the game along with a 10 day free trial. At the end of the 10 free days you will be able to just upgrade for the montly subscription fee to a standard/vip account.
    TY for a very quick reply, Lorien I am already downloading, but got concerned when I read about the cd keys

  4. #4
    Community Member Lorien_the_First_One's Avatar
    Join Date
    Dec 2006
    Posts
    17,767

    Default

    Quote Originally Posted by btn2009 View Post
    TY for a very quick reply, Lorien I am already downloading, but got concerned when I read about the cd keys
    the 10 day key gets emailed to the address you provided for the trial

  5. #5
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    You can purchase a DDO product key from the Turbine store at http://store.turbine.com/.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  6. #6
    Community Member Lorien_the_First_One's Avatar
    Join Date
    Dec 2006
    Posts
    17,767

    Default

    Quote Originally Posted by Victorie View Post
    You can purchase a DDO product key from the Turbine store at http://store.turbine.com/.
    Ah yes, but then you miss out on the 10 free days the trial gives you

  7. #7
    Community Member btn2009's Avatar
    Join Date
    Jul 2009
    Posts
    113

    Default thanks

    TY both very much ... i am playing the trial now, and intend to upgrade within the week

  8. #8
    Community Member
    Join Date
    May 2010
    Posts
    1

    Unhappy um......excuse me.....

    i was under the impression that this was a free game. i downloaded it for free and now i cant play......
    do you really have to pay a monthly fee?

  9. #9
    Community Member Shumanfoo's Avatar
    Join Date
    Oct 2009
    Posts
    325

    Default

    Quote Originally Posted by mysterylint View Post
    i was under the impression that this was a free game. i downloaded it for free and now i cant play......
    do you really have to pay a monthly fee?
    It is both. You can play for free but don't have access to all content and a few other limitations. You can choose to buy some of those from the DDO store rather than pay a monthly fee if you want access to certain content and whatnot.

  10. #10
    Community Member Sweetsoul86's Avatar
    Join Date
    May 2008
    Location
    Ontario, Canada
    Posts
    292

    Default

    Quote Originally Posted by mysterylint View Post
    i was under the impression that this was a free game. i downloaded it for free and now i cant play......
    do you really have to pay a monthly fee?
    If you're unable to play it's not because you're not paying, it's likely a bug of some kind, I would suggest contacting game support and telling them what's happening.

    Quote Originally Posted by Sogrin View Post
    Please be advised that when dealing with Khyberians, do not take everything for granted, always expect the worse and maybe you'll survive the first 5 minutes of what some of us will do to you. ESPECIALLY Sweetsoul.

  11. #11
    Community Member dominp's Avatar
    Join Date
    May 2006
    Location
    Tucson, AZ
    Posts
    497

    Default

    Quote Originally Posted by mysterylint View Post
    i was under the impression that this was a free game. i downloaded it for free and now i cant play......
    do you really have to pay a monthly fee?
    what happens when you try? are you able to login?

    Im betting its not a bug and you might be using wrong username/password if not able to login.

    Also the original post in this thread is old...and was before DDO had the option for F2P.
    “To win without risk is to triumph without glory.”
    XXXXXX - xxxxxxxxx
    D O M I N P

  12. #12

    Angry DDO, Ultimate Game Card, and Turbine stole my money.

    Sunday, May 30, 2010

    I purchase a $20 Ultimate Game Card from Blockbuster and used it to get 1 month vip/premium. Ultimategamecard sent me an email giving me a 25 digits code activation key for 1 month vip/premium and told me to go to Turbine to redeem it. When I went to turbine the 25 digits code didn't work. It wanted a product key to proceed, but my account is free. I wanted to upgrade my account to 1 month premium/vip. DDO have not yet answered my email nor Turbine support have answer my phone calls.

    Warning to all. Don't buy any game cards from DDO, Ultimategamecard, or Turbine in regards to this FREE DDO. There are no people at customer support to help you and apprently they stole my money.

  13. #13
    Community Member Kahuna68's Avatar
    Join Date
    Aug 2006
    Posts
    349

    Default

    Quote Originally Posted by HopeInTotalDarkness2 View Post
    Sunday, May 30, 2010

    I purchase a $20 Ultimate Game Card from Blockbuster and used it to get 1 month vip/premium. Ultimategamecard sent me an email giving me a 25 digits code activation key for 1 month vip/premium and told me to go to Turbine to redeem it. When I went to turbine the 25 digits code didn't work. It wanted a product key to proceed, but my account is free. I wanted to upgrade my account to 1 month premium/vip. DDO have not yet answered my email nor Turbine support have answer my phone calls.

    Warning to all. Don't buy any game cards from DDO, Ultimategamecard, or Turbine in regards to this FREE DDO. There are no people at customer support to help you and apprently they stole my money.
    You did not buy any game cards from DDO or Turbine. You bought it from Ultimategamecard. It is most likely that they gave you an incorrect activation key, so the error would be on them. I suggest you contact Ultimategamecard and tell them what happened, instead of ranting and blaming DDO/Turbine.
    On Argo I play: Allandra Lvl 17 Rogue, and a few others.
    Quote Originally Posted by stainer View Post
    I don't actually know what is going on, but it is a lot of fun!
    Quote Originally Posted by WeaselKing View Post
    This is actually Argonnessen's motto.
    Quote Originally Posted by Aristalla View Post
    I agree, this gif is very...ALL HAIL HYPNOBABY!! /blank stare

  14. #14
    Community Member dominp's Avatar
    Join Date
    May 2006
    Location
    Tucson, AZ
    Posts
    497

    Default

    Quote Originally Posted by HopeInTotalDarkness2 View Post
    Sunday, May 30, 2010

    I purchase a $20 Ultimate Game Card from Blockbuster and used it to get 1 month vip/premium. Ultimategamecard sent me an email giving me a 25 digits code activation key for 1 month vip/premium and told me to go to Turbine to redeem it. When I went to turbine the 25 digits code didn't work. It wanted a product key to proceed, but my account is free. I wanted to upgrade my account to 1 month premium/vip. DDO have not yet answered my email nor Turbine support have answer my phone calls.

    Warning to all. Don't buy any game cards from DDO, Ultimategamecard, or Turbine in regards to this FREE DDO. There are no people at customer support to help you and apprently they stole my money.
    so if i sent you an email with 25 digit code and called it an activation code for 1 month vip to DDO and it didnt work...you would blame turbine for this??

    hope you see how this is Ultimategamecard's issue and not turbines.

    I dont get why people bother with these game cards...just spend that money on a prepaid Visa or Mastercard.
    It works just like a credit card so you know there will be no problems with it and you can walk into pretty much any grocery store or Circle K and pay cash for one.
    Last edited by dominp; 06-01-2010 at 11:55 PM.
    “To win without risk is to triumph without glory.”
    XXXXXX - xxxxxxxxx
    D O M I N P

  15. #15
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    There is a known issue with GTCs. Please see this sticky for more information and steps to follow.

    You can find alternate payment method information in this sticky.


    And there is information about how to get a free key in this sticky.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  16. #16
    Community Member
    Join Date
    Mar 2010
    Posts
    11

    Default

    I ran into thissame issue because I followed the instructions on the back of the card. I phoned turbine and they were able to fix my situation but I learned from the guy over the phone that you can enter your Ultimate Game Card right in your myddo.
    Since I had bought 2 cards and didn't want a monthly subscription I ended up with 30 days subscription and then I went into myDDO and added the other card for 1200 ddo points in a very convienient set up I would use again if I need points.

    SO, do not follow the instructions on the back of the Ultimate Game Card or you will hit a dead end and have to phone to get it fixed. Instead go to your ddo account log in and add the card. You even have to select the Ultimate Game card and enter the 10 digit number so you will know if you are in the right place.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload