Greetings! This post answers many of the questions we have received from players about what happens if they downgrade from a VIP (subscriber) account to a Free account.
Q. What happens if I've already unlocked Drow?
A. If you've unlocked Drow as a VIP, you'll still have access to your Drow character and can continue to create new Drow, as long as you have a free slot.
Q. What happens to my Warforged characters?
A. If you downgrade to a Free account, you must purchase the Warforged race in the DDO store to play any existing Warforged characters.
Q. What if I have a Monk character?
A. If you downgrade to a Free account, you must purchase the Monk class in the DDO store to play any existing Monk characters.
Q. What about the limits on chat, mail, auctions, and gold storage?
A. As a former VIP, you won't be subject to the same limitations that a new, Free player has.
Q. What happens to my characters?
A. Your characters are never deleted by Turbine! As a VIP who downgraded to a Free player, you'll have four character slots. When you enter the game as a Free player you'll be asked which characters you wish to unlock for these slots. If you'd like to unlock an additional character, you must purchase a slot for it. However, when you purchase this slot you'll also be given the option to exchange the characters in any previously unlocked slots with any of your locked characters.
Q. What about the Turbine Points I have banked? I got them every month and have some left over.
A. Keep them. They're yours!
Q. What happens to the things I've unlocked through the Favor system?
A. Nothing happens; you'll still have them!
Q. What about items in my shared bank slot?
A. If you downgrade to a Free account, the items will go to a "withdraw only" status. You can remove them, but you cannot place any items back in unless you purchase the shared bank slot from the DDO Store.
Q. What if I decide to go back to VIP status? Do I get a credit for the things I've purchased?
A. We're sorry, but there are no refunds or credits for Free players who decide to become VIPS, so choose your path carefully before downgrading! If you’ve purchased any additional character slots above the 10 you get as a VIP, you will still have access to those slots.
Q. What happens to items I purchase if I go back and forth between Free and VIP?
A. Anything you've purchased as a Free player will still be yours if you upgrade to VIP and then back to Free.
Q. If I downgrade, what content will I still have access to?
A. You'll be able to access any content a Free player can access. Additional content will need to be purchased in the DDO Store before you can access it, even if you could access it when you were a VIP.