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  1. #1
    Community Member
    Join Date
    Jan 2009
    Posts
    3

    Default hello i cant reactivate my account

    hey help me plz

    i cant reactivate my account.

    my card had been some problem

    so my account was suspended.

    but now i corrected my card and my card is ok now, but still i cant reactivate my account with my card

    it have [error : 140003]

    i tryed to call account management, but cant connect
    And i sent some email, but they didnt returned.

    this account is not my origin account.

    if u reply to this thread
    i'll sand my origin account ID and if u need i can sand my card infomation too.

    help me! : (

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    The Account Management department is still very busy from the holidays. They will respond to your email. However, if you would like to PM me your inquiry number, I will see what I can do.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Jan 2009
    Posts
    3

    Default oh.. i cant sand PM

    i cant use PM.

    LOL i'm guest
    Last edited by wlssh; 01-14-2009 at 06:33 PM.

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    You shouldn't post your username on the forums for your security. I recommend you go back and remove that.

    In order to make any changes to your account, you will need to contact the Account Management department so that they can properly verify you. I am sure they will answer your email.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member
    Join Date
    Jan 2009
    Posts
    3

    Default ah my misunderstanding

    the number is[ Inquiry # 188852 ]

  6. #6
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    2,207

    Default

    Check your email.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  7. #7
    Community Member
    Join Date
    Sep 2007
    Posts
    27

    Default ty

    ty for u i could back : )

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