I got a friend to get the game and try the trial. He liked it.
xmas gift was to buy the 6 months for 9.99.
So I called and they said I had to buy it first for him and could not give me info on a game card to give him instead. So I bought a new key with my existing account and gave him the key# to use.
When I had talked to the guy at billing he said to call back after getting the key activated since there was nothing he could do til then. Again, I asked about game cards but got no real info. I figured I would be able to deal with it after I got the key.
So, called back and told them the key was active. I asked what to do. I was told I had to use my credit card after signing on to his account and pay for it that way. I did so.
okay...that was a week ago. The phone lines have been on terminal hold since then.
I should have got a referral fee, did not.
I should have got 9.99 special for the 6 months, it did not offer it to me (even though the ad was right above it).
Although a lot of talk about game card, there was no link to buy one for my fried to use. That is annoying.
My credit card is now being auto-paid for the new account and that is ridiculous, it should have been a one time or allowed me to get a game card for him.
I have sent in a billing ticket a week ago about these issues and have followed up every couple days asking what is up. Not one response from them, not one. Not even a 'we'll look at it'. Absolutely nothing.
Calling has brought me to 'too busy now, call back later' or just on hold til I give up.
I did hunt around the billing area and found that when you are paying, on your account and select game card as an option, a link will appear to buy one. But you have to be logged into someone else's account and look for it to even realize it may be there to give them a gift.
Link to your approved game card supplier and actual instructions to use, including getting out of any auto-pay with either the card or turbine.
refer a friend should work whether or not you sent them a mail. If they said 'he sent me' (and especially if 'he' pays for it) it should be credited.
Um, billing should look at the billing tickets that are open after a week and consider them priority if not responded to even once.
If you advertise 9.99 holiday special til jan 31st, you should have that option or correct values on the subscription checkout.
Find a way to give a gift of a timed sub without having to log into their account. Such as 'pay for another user one-time' or something.
anyway....will try calling all day today when possible.
If no answer I will have to do a chargeback since I do not want auto-pay AND my credit card ona friends account. This is annoying.