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Thread: Senior GM

  1. #1

    Default Senior GM

    I had an issue with some mail on the Ghallanda server. My Character, Lutien has petitioned about it. The problem is that he petitioned 3 days ago, and I was told that a Senior GM would have to help with it. That was the last I heard. Do they have specific hours, or are they just that busy? When I petitioned from the character of mine that was supposed to recieve the mail (blayde), the GM escalated it, and the Senior GM closed it while I was offline (5 minutes later) checking my other characters mail, just in case I had sent the items to the wrong character.

    I have a fair number of Characters that I'd like to play, but I feel like I'm stuck playing the character that has the petition in, on the off chance that I'll get a response. I'm trying to be patient, as I'm sure they're busy, but I think 3 days is a little much.

    Can anyone help me out?
    Giaus - Level 15 Drow Bard
    Lutien - Level 3 Pally / Level 7 Fighter

  2. #2
    Founder Ghoste's Avatar
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    Default

    I could be wrong, but I think I've noticed a pattern of devs and senior GMs not usually working weekends.

    One way you can verify this is to post a very inflamatory thread Monday morning. It will get closed within the day, if not within hours. Post a similar thread Friday evening; it wont get closed until sometime Monday at the earliest.
    My Videos Shadow Mage (ok, it's a build now)
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  3. #3
    Customer Service Representative Sparker's Avatar
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    Please PM me with your ticket # and I will look into this further for you.

    By the way, we do work weekends, but GMs and Devs are not responsible for monitoring the forums.

    Quote Originally Posted by Jebise View Post
    I had an issue with some mail on the Ghallanda server. My Character, Lutien has petitioned about it. The problem is that he petitioned 3 days ago, and I was told that a Senior GM would have to help with it. That was the last I heard. Do they have specific hours, or are they just that busy? When I petitioned from the character of mine that was supposed to recieve the mail (blayde), the GM escalated it, and the Senior GM closed it while I was offline (5 minutes later) checking my other characters mail, just in case I had sent the items to the wrong character.

    I have a fair number of Characters that I'd like to play, but I feel like I'm stuck playing the character that has the petition in, on the off chance that I'll get a response. I'm trying to be patient, as I'm sure they're busy, but I think 3 days is a little much.

    Can anyone help me out?

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