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  1. #21
    Hall of Famer Borrigain's Avatar
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    I'm just surprised that all "sis got a loot weekend, I demand one too!" crowd hasn't shown up in force yet.

    They must still be sleeping their little eyes out from staying up all night.

    (sis=Asheron's call)


    Borr.
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  2. #22
    Stormreach Mentor ccheath776's Avatar
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    Quote Originally Posted by Marketroid View Post
    Hello Everyone,

    On behalf of the entire staff at Turbine we would like to apologize for yesterday’s extended downtime. The outage was a unique occurrence involving a combination of the hardware and software that supports our login servers and other related web services. This problem prevented players from successfully logging into the games, although the game servers themselves were unaffected and remained up.

    Please rest assured that we worked hard to bring the service back online as quickly as possible. The team tasked with resolving the issues pulled out all the stops and worked nonstop day and night to bring the service back online.

    Despite our best efforts, we could not avoid a lengthy downtime. We’re already working with our vendors to review the process and technology issues that contributed to the outage, and are collectively making immediate changes to prevent this type of incident.

    While we can’t give you Monday back, we hope to ease the frustration many of you felt by extending your playtime. Additionally, affected players will receive an in-game gift to show our appreciation for your patience during the downtime:
    • For all players who had an active subscription on 11/26/2007 to any Turbine game, we will automatically extend your current billing period by one day. Your new billing date will be reflected at myaccount.turbine.com after the change takes effect.
    • Dungeons and Dragons Online™ players will receive a Candy Cane for every character on their account. This is an item with 30 charges of Heal Moderate and is usable at any level.
    • The Lord of the Rings Online™ players will be given a stack of five Scented Candles for each character on their account. These items are single-use consumables that provide a temporary increase to Hope.
    • For Asheron’s Call® players we are pleased to announce a Bonus Loot Weekend with a special improvement to the normal loot distribution for a limited time.
    At Turbine, we remain focused on providing the best possible service to our subscribers. Players who wish to give us specific feedback on the issue and how we handled it may send an e-mail to turbinesupportexperience@turbine.com. We welcome your comments.

    Thanks to each of you and we’ll see you soon in Stormreach, Eriador, and Dereth!


    Your kidding me?
    No apologies needed yall.
    Its just a game but thanks for the gifts anyway they are appreciated.

    Seriously the dowtime was not the end of the world much to many others rude protests to the contrary.
    It happens. It will happen again. Nothing is perfect.
    I never expect that it will be.
    Keep up the good work Turbine.

    ....Now since your giving away candy canes can we talk about monks..
    Who's the more foolish, the fool or the one who sends it a res.
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  3. #23
    Community Member Shaunassey's Avatar
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    Question Marketing?

    Wow! Turbine has a Marketing Dept.?? You learn something new everyday. Thanks for the candy cane, I'll hang it next to my +1 Ghost Touch Heavy Steel Tower Shield of Santa Bane =P
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  4. #24
    Community Member Graz's Avatar
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    Default No +1 Loot for ddo?

    I too am surprised we didn't get a +1 Loot Weekend out of this? The Candy Canes are nice token, and a 1 day pre-pay... ~$0.50 per account.

    But really, the loot weekend would have been a fantastic token of appreciation for 'some' of the patience we all expressed... or better, did not express on the forums as soon as they came back up.

    Perhaps it was all in the flame wars that immediately bombarded the boards when they came back online that made them go this way vs. a loot weekend.

    Hopefully, it's only drawn in the sand, and not "set in stone" that we would be much appreciative if you'd give all of us DDO players a +1 Loot Weekend too.

    ...Graz

  5. #25
    Community Member liamfrancais's Avatar
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    Quote Originally Posted by Shaunassey View Post
    Wow! Turbine has a Marketing Dept.?? You learn something new everyday. Thanks for the candy cane, I'll hang it next to my +1 Ghost Touch Heavy Steel Tower Shield of Santa Bane =P
    Been down this road already and the thread was closed already, but if you like look at the Dear Marketroid thread.
    Liamfrancais- Human Pally 16 (Mythical), Balto-Drow Sorc 16 (Mythical), Baltaz-Drow Rgr 16 (Forgotten Legion), Adarforged-WF Barb 16 (Mythical), Bringit-Dwarf FTR/barb 12/4 (Just Me), Zudomon-Elf wiz 15 (Twisted Fate), Rudadonna-H clr 16 (Mythical)

  6. #26
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    Is there going to be any way to get mailbox items back that expired during the time the servers were down, but we were not able to log in to them? I know that I lost stuff.

  7. #27
    Community Member Leadsides's Avatar
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    Quote Originally Posted by Chaosium View Post
    Is there going to be any way to get mailbox items back that expired during the time the servers were down, but we were not able to log in to them? I know that I lost stuff.
    OOF!! You have a point there


    As for Turbine, I'm very appreciative that you worked through the night to get the issues resolved. I've done it and I know it's a pain. As an engineer, I know that mistakes will happen but that the biggest concern is always whether action is taken to prevent them from happening again (right after the problem gets fixed of course... ). That's the appropriate response and I'm glad to see your team is on it. Good job!

    Leadsides (Paladin) ~ Leadfoot (Thief) ~ Leadmaiden (Fighter) ~ Leadstone (Wizard) ~ Leadworks (Barbarian) ~ Leadillious (Cleric) ~ Leadherja (Favored Soul) ~ Leadaki (Artificer)
    Founding member of the Sacred Flame Guardians on Aerenal.... er, Sarlona.

  8. #28
    Hall of Famer Cupcake's Avatar
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    Quote Originally Posted by MrCow View Post
    How DARE you call me a toaster!

    None of my characters can make toast as they all lack ranks in Profession (cook). The best I can do for you is toss a loaf of bread in a Wall of Fire and give you back charcoal.

    Oh, and yes, Candy Canes fully heal Warforged. The action of breaking the candy cane (usually by chomping on it) is what bestows the healing property. For a quick heal just bash yourself over the head with a candy cane.
    Toaster Toaster Toaster.
    Hands you a Cupcake One of Many of the O'Rum Ferretus's

  9. #29
    Community Member Kire's Avatar
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    Quote Originally Posted by Cupcake View Post
    Toaster Toaster Toaster.
    be nice now:

    cowtoaster

    ~Kire

  10. #30

    Default

    Sweet! Sounds good to me.

    As if getting back from a long holiday weekend to work didn't stink enough, I bet the poor Turbine IT folks REALLY had something to grumble about. Thanks all for your hard work - appreciate it!
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  11. #31
    Community Member Pyromaniac's Avatar
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    I've been playing the game since the first day, and this is the best communication I've ever seen on any issue in the game. Kudos, and please keep up the communication in this way when there are issues.

    The token gifts for the inconvenience are appreciated.

  12. #32
    Community Member mightyfelix's Avatar
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    Post hey

    Quote Originally Posted by Borrigain View Post
    I'm just surprised that all "sis got a loot weekend, I demand one too!" crowd hasn't shown up in force yet.

    They must still be sleeping their little eyes out from staying up all night.

    (sis=Asheron's call)


    Borr.
    signed/ out of the 3 games ..D&D..LOTR and AC, D&D is the ugly duck Ok (sigh) I guess some miserable candies are better than nothing,right? Now who's with me for the 50% exp and +1 loot!!! yeah right with all this cough(fan) cough(boy) going around the, "who's with me", is going to turn in "who's against me"

    PS: Turbine thanks for working all night long to get the game back up and for those wonderful candies.
    PS: Turbine I have to write the above sentence so the players dont flame me for what I wrote before

    later.. The good all ppl from Stormreach

  13. #33

    Default

    I'm sure the 84 People who still play ashterons call will appreciate the loot weekend.

    WIth the Festival Jester right around the corner, I assume more candycanes than we will ever use are going to readily available soon..... Unless that has been cancelled....

    Oh well.... I suspect our Merged servers wouldnt be able to handle the load...... Only logical explanation.

    ANyone play LOTRO? Is thier hope cake pretty good?
    °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸A R C H A N G E L S °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸
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  14. #34
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    Ashron's Call gets loot, we get candy...
    At least they gave us all an extra day for free. That is an unprecedented move!!

    Maybe they are already planning some big loot event for us?

  15. #35
    Community Member Brutous's Avatar
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    Default Thank you...

    Thank you for the candy...

    Asherons Call is still on? Wow, I never got to play that game.... Hmmmm...
    He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.
    Friedrich Nietzsche - Beyond Good and Evil

  16. #36
    DDO Community Specialist
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    Hello all,

    Please note: Special items and game time will be applied during the month of December.

  17. #37
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    This rules!!I been sittin on my candy canes for a year almost now..now i get to eat one cause ill have more!! btw..will festus come around this year?

    Thanks ddo. the 1 day added to the subscription is verry commendable..
    see thats what im talkin about..What good service!!

  18. #38
    Founder DesertBlue's Avatar
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    Quote Originally Posted by Pyromaniac View Post
    I've been playing the game since the first day, and this is the best communication I've ever seen on any issue in the game. Kudos, and please keep up the communication in this way when there are issues.

    The token gifts for the inconvenience are appreciated.
    Same here. Been on since the begining and this is the best communication Ive seen regarding a touchy situation.

    Thank you and Happy Holidays. Scratch the Happy Holidays part. Just thank you.

  19. #39
    Community Member Twerpp's Avatar
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    LOL. You all cried for it and they actually gave it to us, our money back! Probably a new precedent set by an MMO, I have never seen it before at least.

    Seriously though I took all my two handed fighting feats I want a 2 Handed Candy Cane! It's not fair the 2 weapon fighters get to dual wield theirs!

    Oh yeah thanks Turbine for sacrificing your own personal Miller Time or missing I Love New York to get my game fixed!
    Last edited by Twerpp; 11-27-2007 at 05:10 PM.

  20. #40
    Community Member Lorien_the_First_One's Avatar
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    Quote Originally Posted by totmacher View Post
    Thanks for the follow-up and free Candy Cane but you're forgetting something...

    The Warforged!!
    Candy Canes are useless to us!!
    Actually candy canes work fully on wf

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