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  1. #1
    DDO Community Specialist
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    Default Why does it take so long to transfer characters using World Character Transfer?

    Greetings!

    Recently, many players have asked why it may take up to two weeks to process a character transfer request.

    For now, while we accept requests anytime, we can only process a character transfer while the game services are offline. Because of this, your request will likely be processed during the next scheduled maintenance window.

    However, Module 5 will include the ability to process character transfers "on-the-fly", and help with the waiting period required to process these requests.

    Until then, we certainly thank you for your patience!

    -Quarion

  2. #2
    Hall of Famer Cupcake's Avatar
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    Welcome back Q. Hope you had a good trip.
    Hands you a Cupcake One of Many of the O'Rum Ferretus's

  3. #3
    Community Member Hendrik's Avatar
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    Quote Originally Posted by Quarion View Post
    Greetings!

    Recently, many players have asked why it may take up to two weeks to process a character transfer request.

    For now, while we accept requests anytime, we can only process a character transfer while the game services are offline. Because of this, your request will likely be processed during the next scheduled maintenance window.

    However, Module 5 will include the ability to process character transfers "on-the-fly", and help with the waiting period required to process these requests.

    Until then, we certainly thank you for your patience!

    -Quarion
    Wow! Thank you for the explanation as to how it works and why. Much appreciated Q.

    Quote Originally Posted by hsinclair
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    Adventurer, Bug Reporter, Mournlander.

  4. #4
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    i am very displeased to say the least. when will there be a sceduled down time. so we can have what we payed for.

  5. #5
    Community Member Riorik's Avatar
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    And Module 5 is scheduled for release when?
    Ghallanda ReRolled Naxy-Transil-Kottol-Nax-Riorsil-Riorik-Kaol

  6. #6
    DDO Community Specialist
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    Quote Originally Posted by pana View Post
    i am very displeased to say the least. when will there be a sceduled down time. so we can have what we payed for.
    You're not charged for any services until they're the character transfer is processed. Sorry we didn't make that clearer before

    -Quarion

    And PS: I heard a rumor today that the next downtime will be Monday from 7am-1pm.

  7. #7
    Founder Drider's Avatar
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    Quote Originally Posted by Quarion View Post
    You're not charged for any services until they're the character transfer is processed. Sorry we didn't make that clearer before

    -Quarion

    And PS: I heard a rumor today that the next downtime will be Monday from 7am-1pm.

    Woot, Mod 5!

  8. #8
    WikiGnome
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    Quote Originally Posted by Drider View Post
    Woot, Mod 5!
    Usually updates take longer than that. More like 7am to 5-7 am.
    DDOwiki.com, #1 source for DDO information.

  9. #9
    Community Member
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    even though we are not charged we spend time to get our char with gear moved over. loaded down and really unplayable until transfered. If we wanted to play the toons on our current server then we would not be putting a request in for a transfer. To say the least i am very upset with the costumer service so far that turbine has provided with "PREMIUM" service. To boot the cost of this is 25 dollars PER CHAR. and we are waiting forever for it to happen. you would think with that fee they could get it straight.

  10. #10
    Community Member Khalai's Avatar
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    Quote Originally Posted by Drider View Post
    Woot, Mod 5!
    Or the standard 1st/3rd Monday maintenance that was put off by the Holiday. Most content updates are Wed/Thurs
    Khyber (Reidra)
    Khalai / Kally / Waldorf / Corras

  11. #11
    Community Member
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    Quote Originally Posted by Quarion View Post
    You're not charged for any services until they're the character transfer is processed. Sorry we didn't make that clearer before
    LOL, And that qualifies as clearer?

    I think I got the gist of it... Your card isn't charged until the character transfer is processed.

    Now, does this mean processed within the billing system, processed in the world of departure, world of entry, or both?

    Beyond that this all seems to be semantics at best in regards to the original poster's complaint/query, it still seems rather ambiguous, coupled with a mangled sentence.

    So this is what I guess you mean, please correct me if I'm wrong:

    Your payment method is billed when your character transfer is completed. When the transfer is actually begun, be it at a scheduled downtime, or on-the-fly when mod 5 goes live.

    We sympathize with your desire to not lose any time with your character while you are also paying for your account, however, you would not want the move to be done in a shoddy manner. Due to current technology restraints, we feel it is best for the entire population if transfers occur during maintenance periods.

    Moving a character is not taken lightly. So as to avoid data-corruption and other unfortunate events, this safety precaution was made to insure an event-free transfer.

    We, more than anyone, want to see you having fun with the game.

    We make every effort to expedite the process, and thank you for your patience.
    Last edited by Spookydodger; 09-07-2007 at 05:11 PM. Reason: updated with information from other devs
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  12. #12
    Community Member
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    Default No character transfer on 09/27?

    So why didn't my character tranfer after the lengthy Mod 5 down time? Anyone else get this?

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