Bug reports are easy to submit but don't offer any immediate remedy. They are useful to the devs and whomever reads them, but again, doesn't help much when you are stuck in a raid quest. The issue I have come across is that in some raid quests, the GM's are told NOT to help people who are stuck. I have seen this first hand in the Titan raid. The mission was bugged and not complete-able. Nothing that we did wrong mind you (since I had completed it many times before then and many times since), just the mission basically bugged up and we could not finish. Contacted a GM, waited for about 1.5 hours, was told no help was currently being offered for the Titan raid and then ticket was immediately closed like a slap in the face.
Did I send a bug report? Yes
Did I contact customer support via phone in regards to the way we were treated? Yes
Did I send emails in regards to it? Yes
Did we all waste about 3 hours of our life with no resolution from Turbine? Yes
Was anything done to appease our feelings of frustration and mistreatment? NO
Did some of my friends finally give up and move on to other games? Yes
In game support has been spotty since about 1-2 months after the game was released. Either there has been too much turnover in support or too many bugs to support with the current staff. Either way, spotty at best.
Sarlona Server Mythical:
Kluege Fixer- Baddabing - Majuscule Kluege - Klueje - Klooj Maker - Dundar Kluege - Superkluege
I wish I could get some personal attention from bug reports, seeing as I still can't respec feats on my ranger because they're showing the wrong Level Selected when I attempt to. Sigh.
With regard to GMs and raids - I remember back when the arcane signet ring in VoN 5 could disappear that I could always get a GM to respawn it in fairly short order (quicker than restarting, at the time, anyway). Since then, GM helpfulness has gone way, way downhill.
-Valok of Khyber, The Free Companions
Still furious about the horrendous CS mismanagement of the so-called Abbot timer "exploit," and not going to let anyone forget it.
I would think that in the worse case (sorry there is nothing I can do) the GMs should be able to restart/reset an instance.
I get that the Titan bugs - I get that they don't want to help when he bugs - I am told that the Pillars are not "Quest Items" and that the Titan is not a "Monster". I even get the quests (especially scripted ones) get into states that fixing or changing something will just cause additional issues.
But it takes time and resources to run Twilight Forge over - its not just a sorry he's bugged re-run the quest UNLESS the GM can simply restart the encounter from the beginning - then it is re-run the quest which most of us would be ok with.
I think that this - although not perfect - would not be very difficult to implement and would really please the player base.
Last edited by cathy_n QA; 05-29-2007 at 03:32 PM.
Individual experience with in-game DM help obviously varies, personally the quickest response I have seen is about 25 min for a response, with about another 15-20 to solve the problem (it was an NPC stuck on a ladder preventing PC's from proceeding, so nothing complex), while the longest response I had seen was about 2.5 hours. While I have been relatively fortunate in encountering quest-breaking bugs only very rarely, I have heard enough horror stories to be wholly unsurprised that many people have no faith in the in-game help system.
It does seem tremendously unlikely that any DM help would arrive in time to successfully complete a Stormreaver raid, but I would have to agree that at the very least you should take the 2-3 min to fill out a bug report (which can be done while players are re-assembling for the raid), as we can hardly expect things to improve otherwise.
A real Dev-compiled, comprehensive, up-to-date know issues list would go a long way.
I can attest that they read bug reports, the last update had two items fixed that I had reported a week or so before the update went in.
The locus of my identity is totally exterior to me.
"On my business card, I am a corporate president. In my mind, I am a game developer. But in my heart, I am a gamer." - Satoru Iwata
DDO Character Planner (Version 04.28.01) (Preview Screenshot) - Now with Warlocky goodness!
Let's Play DDO!! - My attempt to video document a FULL runthrough of DDO, completionist style (Currently working through level 3 quests)
Saddly, there is just no way to get people to understand or accept what needs to be done to help make a better game.
I would love to read some actual bug reports.
Maybe cathy can post some good ones and some less the good ones? No names of course.
Honestly and this is just IMHO,
I think this game out of all the MMO's I've played (EQ,EQ2,EvE,CoH,Vanguard) has the best GM turn around and response time... I have been playing since launch and had to petition a few different things. Thankfully I can say I have never waited 2-3 hours like a few of you claim to do. The longest I have ever waited was probably 30 minutes (Guess I got lucky hehe). But aside from the wait period I love the service I have gotten so far. There has never been one time where a GM told me "Sorry we cant help, fill out a bug report and try this quest later" (A'la Everquest). Each time We've had a problem if it was fixable the GM was more then happy to respawn a mob, or return a lost quest item if the request was legitimate. Thats more then I have ever seen most GM's do on other MMO's.... So my hats off to Turbine and their GM support keep up the good work
Cast in point. We did Madstone one of the gaints bugged on us (last gaint) waited around for 45+ minutes and in the end the GM told us Sorry but I can't fix that you will need to restart the quest. I can't help you. I even asked him to respawn the Gaint and Skillie so we could just beat the skillie again. I was told sorry I can't do that report it as a bug. (Yes I did repot it as a bug will be suprised to see it fixed). This was over 2+ hours between the quest and waiting around.
Case in Point 2 I did Von 3 as a lvl 9 toon on elite (alot of xp as lvl 9) I got a error on my xp screen. I contact a GM I was told he was looking into it and continue on with the quest. We finished Von 3 and the GM was still looking into the issue only to find out that I was SCREWED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! he couldn't fix it. So not only did I lose my 50% for frist time on elite BUT I didn't get to credit for completing the quest.
Now I am not totally cold hearted I understand the GM are don't get paid or atleast that is my belief. So they must really love the game. Now for those who have said the GM do a wonderful job or that reporting things is always the fix explain to me how making me waste my time and not fixing the issue is the fix.
Hera & Skadi - SOR
Herra & Esir - clr
MoneAone, MoneAtwoA, Gundahar, & KenKana,
Broke Ass Casters, Dragon Order of Arcanix & Entropy
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