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  1. The list that MeliCat posted usually does work....

    The list that MeliCat posted usually does work. If after trying all that you are still unable to get the credit card on file, you will want to contact the Account Management team directly. The...
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    3,731

    If anyone is still experiencing any of these...

    If anyone is still experiencing any of these issue, please contact the Account Management team. They can take a look into each of these issues. The information to contact them is in my signature....
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    932

    x_gel_x, I would contact the Account Management...

    x_gel_x, I would contact the Account Management team just to be sure that your VIP subscription is started correctly.

    CR-Shadowborn, if you still have not received your VIP Turbine Points, you can...
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    775

    If you are still experiencing this issue, please...

    If you are still experiencing this issue, please contact the Account Management team using the information in my signature. They will be happy to help :D
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    914

    If you are still not able to redeem your Turbine...

    If you are still not able to redeem your Turbine Points code, please use the information in my signature to contact the Account Management team. Have the code either in the email or available when...
  6. Replies
    4
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    1,438

    As far as I know, you should still be able to buy...

    As far as I know, you should still be able to buy Turbine Points codes with your Playspan account. You may want to try and contact them again. They have a website at http://ultimatepay.custhelp.com...
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    1,680

    For help with referrals, you will want to submit...

    For help with referrals, you will want to submit a ticket to the Community Support team. The link to the web form is in my signature. They will be happy to assist you!
  8. Replies
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    6,593

    As Carpe_Noctem mentioned, if you are still...

    As Carpe_Noctem mentioned, if you are still unable to start a VIP subscription, you will want to contact the Account Management team directly. How to do that is in my signature. They will be happy to...
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    15,371

    You apply a product key to your account, you will...

    You apply a product key to your account, you will want to go to the Account Management website at http://myaccount.turbine.com. Use the same username and password you use to log into DDO, and you...
  10. If you are not able to put an In-Game ticket in...

    If you are not able to put an In-Game ticket in DDO itself, you can use the website in my signature to send them a ticket.
  11. Replies
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    2,012

    For this particular issue, you will want to put a...

    For this particular issue, you will want to put a ticket into the Tech Support team. They have the ability to start the process to get your characters into a better state.
  12. This is something that we are aware of and are...

    This is something that we are aware of and are working on fixing this. Once we have a solution available, we'll make an announcement to let everyone know.
  13. For this particular issue, you may want to get a...

    For this particular issue, you may want to get a hold of Account Support. They can take a look and see what they can do for your purchase of the Supreme Tome. The information on how to contact them...
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    1,055

    Sorry to hear you are having an issue with...

    Sorry to hear you are having an issue with creating an account. You can contact the Account Management team for a free DDO key. Chances are that will get around the issue. How to contact them is in...
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    1,085

    If you go to http://myaccount.turbine.com you...

    If you go to http://myaccount.turbine.com you will see that there is two links, one for resetting your password and one for finding your account username. Give those a shot. Just remember the email...
  16. Please keep in mind that email turn around time...

    Please keep in mind that email turn around time right now is a couple of business days., and they do have to do the tickets in the order that they receive them. As soon as they are able to get to...
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    12,964

    We currently are still not able to change Forum...

    We currently are still not able to change Forum names. Once that option is available, we'll make an announcement to let everyone know.
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    1,264

    If that is happening consistently, you will want...

    If that is happening consistently, you will want to send a ticket to the Technical Support team. The information to do that is in my signature. Once they receive your ticket, they will be happy to...
  19. I am sorry to say that I cannot help with account...

    I am sorry to say that I cannot help with account specific issues in the forums. If you need to have your email updated so you can do a password reset, you will want to contact the Account Management...
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    1,033

    I am sorry to say that I am unable to help with...

    I am sorry to say that I am unable to help with specific purchases in the forums. Please contact the Account Management team and they will be able to look up the order and help you out if needed. The...
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    938

    If you want to upgrade to a higher tier of the...

    If you want to upgrade to a higher tier of the pre-order, you can contact the Account Management team and they should be able to help you. The information is in my signature.
  22. Replies
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    1,138

    I am sorry to say that I am not able to assist...

    I am sorry to say that I am not able to assist with account specific issues. Please keep in mind it can take up to 48 hours to receive your VIP Turbine Points. If it has been longer than that, please...
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    510

    To make a purchase with PayPal, the PayPal...

    To make a purchase with PayPal, the PayPal account does have to be fully verified, which includes having a credit card associated with it.

    You may want to see if you can find a gift card or a...
  24. Replies
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    1,088

    I'm sorry to say that I am not able to help with...

    I'm sorry to say that I am not able to help with account specific issues in the Forums. However, if you believe you are missing points due to them expiring, or for anything but making purchases,...
  25. If you are having an issue with purchasing the...

    If you are having an issue with purchasing the Menace of the Underdark pre-order, please contact the Account Management team using the information in my signature. They will be happy to help :D
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