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  1. Replies
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    24,986

    Turbine Community Update 4/22/10

    Now that we’ve unveiled our big announcement, it’s time to share a little more detail about what this means to you, our players.

    Many of you have asked what this means for your game experience....
  2. Gol, No-one's dodging your questions, in fact...

    Gol,

    No-one's dodging your questions, in fact I'd have to say we're being pretty responsive considering the whole thing just started Monday afternoon.

    So here's the answer to your questions in...
  3. Replies
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    Turbine is not and has never engaged in the...

    Turbine is not and has never engaged in the selling of anyone's personal data.

    To be clear, service providers under contract with us may indeed have access to specific information that is required...
  4. Replies
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    72,092

    Offer Wall Update

    Turbine’s slogan is “Powered by Our Fans." That means more than just words to us. It’s a promise. We pride ourselves on listening closely to you, our players, and working with you to do what’s right....
  5. Replies
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    3,500

    As was noted above, we did move game servers to...

    As was noted above, we did move game servers to our new datacenter last year.

    It takes a lot more than game servers to keep DDO up and running. Over the past several months we've been moving and...
  6. Replies
    25
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    3,806

    There are effective ways to register your...

    There are effective ways to register your concerns about a game issue with us. This isn't one of them.

    Now back to shovelling...
  7. Replies
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    20,561

    Thanks to everyone for sharing their concerns. We...

    Thanks to everyone for sharing their concerns. We hear you and appreciate your feedback on this issue. As a policy, we don't comment on the specifics of our partner relationships. We do work closely...
  8. We're very aware of the points distribution issue...

    We're very aware of the points distribution issue that's impacting some players. It's the number one priority for our billing and service platform team and has been since it was uncovered....
  9. Replies
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    3,662

    Points should not be removed from your account...

    Points should not be removed from your account unless spent in the store. Account Support should be able to assist you in this matter.

    Thanks for playing!
  10. Replies
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    If you encounter a dubious claim like this, or...

    If you encounter a dubious claim like this, or more blatant plat spam, please send in a report to CS. We have an anti-fraud team that takes this stuff very seriously and will take action against the...
  11. Replies
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    2,780

    All players should be able to log in normally at...

    All players should be able to log in normally at this time.
  12. Replies
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    2,780

    There's an issue with our account system at this...

    There's an issue with our account system at this time. We've got people working on it and expect a return to normal levels of service shortly, though I don't have an exact time yet.

    Sorry for the...
  13. We've had people on it since the overnight team...

    We've had people on it since the overnight team first observed the issue. The system causing problems is not a game-server but part of the billing and authentication system. While it's being worked...
  14. Replies
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    9,828

    As always, we take constructive feedback on our...

    As always, we take constructive feedback on our policies seriously. Thanks to everyone who participated positively to this thread. To the OP, please send in a ticket to support with your suggestion,...
  15. Replies
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    VIPs are not being phased out. Attack speed...

    VIPs are not being phased out. Attack speed issues are being looked at as well.

    Also, while it's true that many pure F2P games feature website ads, not all do. Conversely, some very popular...
  16. Replies
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    To my knowledge yours is the only report of this...

    To my knowledge yours is the only report of this exact issue. We're still not seeing a system-wide problem of this type on our end. Have you tried searching our KB for network tuning tips? While you...
  17. Replies
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    1,417

    This has been seen in the past on certain video...

    This has been seen in the past on certain video chipsets (mainly Intel integrated solutions) with older drivers. Try updating to the latest drivers available for your graphics card to resolve the...
  18. Replies
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    Clear all cookies for this site and try again....

    Clear all cookies for this site and try again. There was a change to our login system recently that caused a small number of players to cache an invalid cookie. Deleting those and logging in fresh...
  19. The veteran points were calculated to include...

    The veteran points were calculated to include only players who had an active subscription prior to DDO Unlimited going live. If you've returned since then but were not active over the summer you're...
  20. Replies
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    2,323

    Many people use the mouse to turn. Turning via...

    Many people use the mouse to turn. Turning via arrow keys is not going to be as precise in most cases. Have you tried the mouselook options? You may wish to try the "FPS Style" option under "Key...
  21. Replies
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    2,908

    Old beta accounts from the original launch of DDO...

    Old beta accounts from the original launch of DDO are no longer supported if they were not upgraded to retail back at the original launch. The same is true for Beta Accounts from this summer that...
  22. Replies
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    2,908

    Not sure where you're seeing that. The...

    Not sure where you're seeing that. The registration flow for DDO Unlimited doesn't use product keys. It creates an account that you can log into using the name and password you've selected during...
  23. Sigs were updated with the my.ddo.com launch but...

    Sigs were updated with the my.ddo.com launch but we ended up disabling them for a while to reduce load on our web farm. They've been re-enabled but it's possible that in doing so we've done something...
  24. Replies
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    Unlikely. Check your firewall to make sure the...

    Unlikely. Check your firewall to make sure the game client has permission to connect to the service. That's the most common cause of connection issues.
  25. Replies
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    2,908

    Accounts which were only ever Pre-order (and...

    Accounts which were only ever Pre-order (and never upgraded to retail release) are not able to log into the game worlds. The same may be true for any beta accounts which were never logged in during...
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