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    Customer Service Stories

    Hey everyone,

    At some point or another we’ve all had to contact a customer service team. It may have been just a simple question, a major issue, or anything in between but something made us pick...
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    Customer Service Stories

    Hey everyone,

    At some point or another we’ve all had to contact a customer service team. It may have been just a simple question, a major issue, or anything in between but something made us pick...
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    1,381

    Customer Service Stories

    Hey everyone,

    At some point or another we’ve all had to contact a customer service team. It may have been just a simple question, a major issue, or anything in between but something made us pick...
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    Phones closed on 3/24 and 3/25

    Hey everybody,

    Just want to give everyone a heads up that phone support is going to be closed on Thursday, March 24th and Friday, March 25th for a company meeting and Good Friday. As always you...
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    Phone closure 2/5/16

    Hey all,

    It's been a while since I've had to post one of these since we've had such a mild winter so far, but due to the inclement weather today, in order to ensure the safety of our agents, phone...
  6. Have him check his email and I think everyone...

    Have him check his email and I think everyone will be happy!

    -Coldblue
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    2015 Holiday Phone Hours

    Hey everyone,

    As promised, here are the expected phone closures for the 2015 Holiday Season. These hours and closures may change at any time, so for the most updated hours please make sure to...
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    Adjusted Phone Support Hours for 11/4

    Hey everyone,

    Sorry for the late notice here, but phone support will open tomorrow, Wednesday November 4th, from 12:00 PM ET to 3:30 PM ET for a Company Meeting. I apologize for the late...
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    Phones closed 10/23

    Hey everyone,

    Phones will be closed on Friday, October 23rd for training. We will be open for normal hours the rest of the week. As always you can contact us via email at the links in my...
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    Hey guys, Coldblue back here again to put a...

    Hey guys,

    Coldblue back here again to put a bow on what was a wonderful week. We really appreciate all the love and feedback you guys gave us! It was a lot of fun pulling this together and I...
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    National Customer Service Week

    Hey all!

    Coldblue here. Did you know October 5th through the 9th is National Customer Service week? Well, we did! We here at Turbine take Customer Service very seriously, after all our motto...
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    Phones closing early on 9/29 and 10/7

    Hey everyone,

    I apologize for the late notice on this but phone support will be closing early at 3:45 PM Eastern today (September 29th) for team training. We're also going to be closing at 4:30...
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    Adjusted Phone Support Hours

    Hey there everyone!

    Coldblue checking in to give everyone an update on our phone hours which will be changing slightly. Starting this week phones will be open Monday to Thursday from 2:00 PM...
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    Phones closing early on 8/28

    Hey everyone,

    Sorry for the late notice, but phone support will be closing at 4 PM Eastern on Friday, August 28th for a company event. We'll still be open at regular time so feel free to call us...
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    Phones closing early on 8/20

    Hey everyone,

    Phone support is going to be closing early on Thursday, August 20th. Phones will close at 3:45 PM Eastern for a company meeting. Please call us before this time or submit a ticket...
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    Phones closed 8/13

    Hey everyone,

    Sorry for the late post, but the phones are going to be closed today, August 13th, for a Company Event. Please feel free to contact us at the website in my signature below for any...
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    Summer phone closures

    Hey everyone,

    I just wanted to update everyone on some upcoming phone closures we're going to have in the coming weeks.

    On Monday, July 13th and Thursday, July 16th, phones will be closing at...
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    Phones closed on 7/7/2015

    Hey everyone,

    Sorry for the late notice, but phones will be closed today, Tuesday July 7th for emergency maintenance. I apologize for any inconvenience. Please send us an email with any account...
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    Phones closed on 6/30/2015

    Hello all,

    Just a heads up that Phone Support will be closed on Tuesday, June 30th for a company meeting. If you have any support issues, please send us a ticket through the link in my signature!...
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    Phones closed on 6/4/2015

    Hey there everyone!

    Just a heads up that our phone support will be closed on Thursday, June 4th for a Company Event. As always, please contact us with any issues you experience via the support...
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    Phones closing early on 5/14

    Hey everyone,

    Just a heads up that the phones will be closing a little early (4:45 PM Eastern) on Thursday, 5/14 for a company event. If you have any support issues send us an email through the...
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    Phones closed on 3/30/15

    Hey All,

    Phone Support is going to be closed on Monday, March 30th for a company meeting. If you have any issues, send us a ticket through the support link in my signature, or leave us a...
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    Phone closures for next two weeks

    Hey everyone,

    Phone support will be closed on Thursday, February 26th for a company meeting. We are also going to be closed on Friday, March 6th for PAX East! Come by the Turbine booth to visit...
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    Hey everyone, For those of you not aware, the...

    Hey everyone,

    For those of you not aware, the Northeast is being hit by another storm this week, and in the past few week's we've seen more snow fall than we usually get in the whole winter...
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    Thanks for all the kind words everyone! We got...

    Thanks for all the kind words everyone! We got lucky in that it could have been much worse, but it was still pretty rough, especially since it just kept... on... snowing. Looks like we might not be...
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